What are the responsibilities and job description for the Genesys Lead Developer position at INGENworks?
Job Description
Job Title: Genesys Lead Developer
Client: Capital Group/Solugenix
Location: Remote
Duration: Long-Term contract
Qualifications:
• Have more than 10 years of experience in the Genesys suite of products including Framework, eServices, Routing, Reporting, Call Recording, WFM, etc.
• Solid understanding of the Genesys on-premises contact center infrastructure and understanding of the high viability and disaster recovery models.
• Good communication and interpersonal skills.
• Must be a team player with experience in Agile methodologies both Scrum and Kanban.
• Ability to lead and execute technology projects from start to end.
• Help other associates with operational-related activities.
• Conduct proof of concepts for new capabilities/solutions.