Fire Alarm Testing and Inspection Manager

Fire Alarm Testing and Inspection Manager

Innova NW is a dynamic security, fire, and technology firm experiencing rapid growth, offering comprehensive solutions to Business, Commercial, and Residential clients. We seek a motivated Fire Alarm Testing and Inspection Manager with a proactive approach and leadership mindset that can develop, grow, and manage our fire alarm testing, inspection, and maintenance department.  Our mission is to reimagine the current performance of our fire inspection service and build a world class customer experience.

Our offices are in McMinnville, Portland, Eugene, and Bend, currently serving Oregon and Southwest Washington. As a company focused on growth, we plan to expand across the Pacific Northwest and into other states. We prioritize integrity, delivering exceptional value and service, and fostering a positive company culture. Each interaction is viewed as an opportunity to make a difference and provide excellence for our clients.

Join a winning team that enables you to build your best future!  You will have the opportunity to develop yourself through meaningful work and learning opportunities. Become a member of the INNOVA family and thrive in an empowering company culture where your voice and ideas will be heard.

What we offer:

• Company Mobile Phone
• Company Laptop
• 401(k) 
• Health, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Free Security System Monitoring
• Generous Compensation and Bonus Program
• On the job/cross training opportunities
• Encouraging and collaborative team environment

What You Will Do | Responsibilities:

• Drive customer satisfaction and revenue by supervising a team of technicians.
• Provide unmatched, first class customer service.  
• Implement plans, programs, and processes designed to meet or exceed corporate goals and objectives.
• Maximizing market potential in all business segments, including new service sales, revenue, and profitability.
• Manage the Service Department to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory.
• Ensure effective and timely customer communications by departmental employees.
• Build solid customer relationships from initial contact through order acquisition, delivery, installation, and service.
• Enhance productivity by training service personnel and maximizing efficiency in scheduling and routing
•  Ensure fair and effective performance measurements are assigned and employees are motivated to achieve and/or exceed their assigned goals and objectives.
• Conduct employee evaluations and communicate performance improvement strategies and actions.
• Empower, organize, and develop the local service staff into a cohesive and effective team trained and motivated to grow the business.
• Hire quality individuals with the necessary skills, knowledge, talent, and experience to fill open job positions.
• Maintain open communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale.
• Participate in technician ride-alongs to ensure compliance with safety programs, review productivity, measure performance, and review technicians’ abilities.
• Ensure a complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance.
• Identify safety issues and hazards and notify the safety officer of conditions requiring corrective action.
• Legal Compliance: Abide by Federal, State, and local laws and regulations, as well as all Company policies and procedures.

What We Are Looking For:

Required:

• Bachelor’s Degree or equivalent working experience.
• Minimum of five (5) years of experience in a supervisory/leadership role managing a team.
• Demonstrated leadership abilities, including training, team building, presentation and negotiating skills, administration, and effective interaction with internal and external customers.
• Experience in a service or installation management role supporting service repairs and installation of fire, security, and low voltage systems.   
• Proficiency with MS Office and online systems (e.g., alarm biller, Zoho).
• Ability to work in a cross-functional structure, dealing with conflict resolution and change management.

Preferred:

• 10 years of experience in the fire life-safety, security, and low voltage industry.
• NICET Certification.

About Innova NW:

• Low Voltage Integration business started in 2007.
• Innova was founded in McMinnville, OR and has expanded throughout all areas of Oregon and Southwest Washington.
• The current business plan is for 100% growth in the next several years – this creates many opportunities and requires the ability to adapt quickly to challenges created by growth. 
• Laid back family-owned atmosphere with high-performance expectations.
• “Security and Smart Technology Made Simple” Visit our website here..