What are the responsibilities and job description for the Data Entry position at Innova Solutions?
Customer Service (Essential Responsibilities include, but not limited to)
- Answers telephone or greets customers at counter.
- Provides information about collections, rates, billing, and account status promptly and correctly.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
- Maintains appropriate records, prepares requested reports, and performs related word processing, data entry and/or clerical duties.
- Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
- Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.
- Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
Job Type: Contract
Salary: $17.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Experience:
- Customer support: 3 years (Preferred)
Work Location: On the road
Salary : $17 - $20
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