What are the responsibilities and job description for the Customer Service Rep position at Innovative Emergency Mgmt?
Customer Service Representative:
Why join IEM?
We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world.
Our culture:
IEMers believe in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.
The Customer Service Representative is responsible for assisting individuals impacted by natural disasters who are applying for services to rebuild their homes and lives. As a CSR, you will provide timely and accurate information to applicants and program members via telephone, while simultaneous inputting data.
Qualifications:
- High school diploma or equivalent
- Excellent customer service skills and prior experience
- Polished phone etiquette and grammar and strong computer data entry skills
- Punctual, with demonstrated timely, consistent job attendance history
- Strong attention to detail, time management, and decision-making skills
- Must be comfortable working in a fast-paced, high-volume call center
- Ability to demonstrate both empathy and professionalism
Preferred:
- Professional Proficiency in Spanish and English languages
- Previous experience in a Disaster Recovery call center
- We are looking for someone who is proactive and promotes a positive work environment
Benefits and more:
- 10 paid holidays
- Vacation pay
- Sick pay
- 401 (K) plan with matching
- Company paid STD and LTD
IEM is an Equal Opportunity Employer including Vets and Disabled
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.