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T2 Desktop Support Specialist (Lenexa, KS)

Innovien
LENEXA, KS Full Time
POSTED ON 5/1/2024

Job Description:
This position will join our global client in the aerospace and defense industry at a key site, directly supporting a high visibility initiative to help streamline all end user support processes! With this being such a large environment, ticket volume is high, providing a huge opportunity to work in a large enterprise getting exposure across a Fortune 50 organization! This role is ON-SITE in Lenexa, KS. Apply today to connect with our team and learn more!

Requirements:
• 2 years’ experience troubleshooting and supporting PC, hardware, desktop environments at an enterprise level
• Experience working w/ ServiceNow or similar ticketing system
• Experience and working knowledge within MS Windows 7 and above
• Strong knowledge of the Office Suite – Outlook, Word, Excel, Exchange, etc.
• Strong communication and customer service mentality

Nice to have:
• ITIL Certified
• Associates Degree
• MCSE Certification

Responsibilities:
• Supports, maintains, develops and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.
• Performs hardware and software installations, upgrades and maintenance of network computer systems, components and applications.
• Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components and applications.
• Monitors and documents computer (operating) systems, applications and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).
• Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.
• Installs, configures, troubleshoots and maintains end-user systems and applications.

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