Desktop Support

General Description

• Job description for Desk-Side profile.

Responsibilities

• Good in Data Analysis & Reporting using MS Office and ITSM tools
• Coordinate desktop changes to avoid deployment collisions.
• Prepare requests for rollout
• Prioritize change requests
• Create rollout plans for changes requests
• Coordinate implementation process
• Keep track of request and make sure they are implemented as planned
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Have good technical understanding of the products building up a desktop service.
• Experience from the desktop environment.
• Understanding and experience of change management process.

Technical Requirements

• · Phone support experience necessary.
• · Technical Service desk or technical call center experience is necessary.
• · Disciplined, systematic problem solving skills required.
• · Windows Operating systems
• · Clients: Windows7, Windows Vista, Windows XP, Windows 2000,Windows 8,Windows 10
• · Servers: Windows 2000, Windows 2003, Windows 2008,
• · Knowledge of Active Directory, Exchange 2003/2007
• · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• · MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• · Internet browsers (e.g. Explorer, Chrome, Firefox),
• · VPN and remote dial-in users
• · Support for laptop, desktops, and printers
• · PDA and blackberry support
• · Others: Adobe Acrobat and other common desktop applications like WinZip, etc

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance

Contract length: 12 months

Job Types: Full-time, Contract

Pay: $15.00 - $18.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• Windows: 1 year (Preferred)
• iOS: 1 year (Preferred)