What are the responsibilities and job description for the Implementation Advocate II position at Inovalon, Inc.?
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview:
The role of the Implementation Advocate II will configure and onboard new orders for ABILITY products and services and assist others as they learn new products. This role will plan, execute, and finalize projects according to agreed timelines. The Implementation Advocate II is responsible for coordinating the efforts of the project in order to onboard according to the plan. The Implementation Advocate II will also define the objectives and manage them throughout the duration of the implementation project.
Duties and Responsibilities:
- Define project scope, goals and deliverables, plan, schedule and adhere to project timelines and milestones to ensure that each implementation project is successfully executed;
- Manage customer on-boarding experience from initial in-take call to go-live, including customization, configurations, training etc.
- Document customer requirements and configure applications to meet customer business processes;
- Be attentive of customer requirements and business processes for configuring applications;
- Perform complex implementations with minimal supervision (Multiple Product Project);
- Ensure adherence to best practices for an implementation by following established guidelines;
- Document all implementation project activity per defined process and procedures;
- Resolve open orders within specified guidelines;
- Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
- Lead functional testing of product releases;
- Troubleshoot more complex issues using an analytical approach and elevate issues following defined escalation procedures in a timely manner ensuring that all communications to customer and internal departments are completed;
- Set and continually manage project expectations with customer and effectively communicate project expectations with customer and all involved participants;
- Proactively manage changes in the project scope and devise contingency plans for these changes;
- Provide assistance to team members as needed;
- Communicate valuable product and process feedback to manager, SME or point of escalation;
- Other duties as assigned;
- Maintain compliance with Inovalon's policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.
Job Requirements:
- Minimum of 5 years' experience implementing or supporting software, with high volume of transactions;
- Healthcare IT industry experience;
- HIPAA transaction code set knowledge;
- Knowledge of data security and follow processes and regulations;
- Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points;
- Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook);
- Proficient in working with CRM systems, Salesforce.com a plus;
- Demonstrated experience with using and supporting Software as a Service (SaaS);
- Demonstrated experience in working with Operating Systems such as Linux and Windows;
- Strong verbal and written customer service skillset;
- Strong organizational skills with close attention to detail;
- Ability to work efficiently, effectively and independently in a fast-paced environment with a large workload;
- A strong team player with the ability to interact effectively with all parts of the organization;
- Project Management fundamentals experience;
- Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings;
- Knowledge of Merchant Accounts and Patient Revenue Cycle Management;
- Knowledge of Healthcare Quality Reporting;
- Knowledge of scheduling, time and attendance and credentialing software;
- Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network; and
- Bi-lingual (Spanish).
Education:
- Associate's or Bachelor's degree in Business or related field of study or equivalent combination of education and experience.
Physical Demands and Work Environment:
- Sedentary work (i.e. sitting for long periods of time);
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
- Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
- Subject to inside environmental conditions; and
- Travel for this position will include less than 5% locally usually for training purposes.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
Consistent with our safety protocols, the company will require a vaccination attestation for fully office-based and hybrid (office/remote) positions. Positions designated as fully remote are exempt from the attestation requirement unless and until such time as an in-office presence is required. These requirements are subject to change as legal and business needs dictate.
Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.