What are the responsibilities and job description for the Team Lead, Account Management position at Insider Intelligence?
At Insider Intelligence, we value flexibility and understand everyone's situation is different. For that reason, we are open to hiring either fully remote or in office employees.
We’re hiring a Team Lead, Account Management to join our Account Management team at Insider Intelligence, the leading provider of research focused on digital transformation.
At Insider Intelligence, we’re passionate about our customers’ experience and ability to leverage our research and insight to make strategic decisions. As a Team Lead, Account Management, you will be responsible for managing a team of Associate Account Managers to their full potential. This role focuses on training and developing our Associate Account Management team to maximize positive client experiences, identify account upsell opportunities and mitigate retention risk. You will report to the Senior Managing Director of Customer Success & Experience and work closely with our Account Management leadership team responsible for upselling and renewing our client install base.
\n- Customer centric who constantly thinks about scalable ways to improve the customer lifecycle/experience and has a proven track record of successful client relationship building.
- A dedicated mentor and manager who loves to coach people, driving high performance through predictable and consistent guidance and meeting cadences and performance reviews.
- A team player who is accountable for both their individual and team’s goals and metrics and promotes partnerships with key stakeholders to ensure the success.
- A confident communicator who provides guidance on how to effectively tailor messaging to ideal end users to articulate value in meeting their business objectives.
- Coach a full team of 6-8 Customer Success Managers and Associate Account Managers to their full potential; Address any issues (performance or development wise) with leadership to sort out an action plan/solution. Coach them to build client relationships, deliver value, build advocates, identify upsell opportunities and mitigate renewal risk.
- Strategically partner with the Account Management division to improve customer engagement and health scores to positively impact customer retention/renewal rates. Use engagement metrics to bucket accounts into categories (growth, risk, etc.); develop and execute strategies to address each.
- Partner with Sales/Account Management and your peers to use data analyses to measure your team’s actions and outcomes in qualitative and quantitative ways
- Work closely with the organization’s Senior Leadership on multi-functional and cross-departmental projects identifying areas of opportunity where teams can partner together to deliver a better client experience.
- Account Management experience, preferably within a SaaS organization
- Proven experience successfully managing a team (preferably within SaaS) to achieve/overachieve specific goals and metrics, ideally around customer success
- Strong track record of identifying development opportunities for each direct report with a goal of coaching them to becoming Account Managers
- Comfortable and willing to be hands-on contributor with your direct reports
- Work cross-functionally with different departments
- Experience with SaaS solutions, research, media, agencies, marketing/ advertising, or financial services companies
- Salary: $75,000-$90,000 (dependent on skills, experience, and competencies)
- Commission plan
- Medical, health, and vision
- Unlimited PTO, paid holidays, and parental leave
- Matched 401k plan
- Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, etc.
If this sounds like your dream job, please apply online and tell us why you're a great addition to our team.
Please note that for all positions at Insider Intelligence, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.
About Insider Intelligence:
Insider Intelligence is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
At Insider Intelligence, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. Insider Intelligence is committed to corporate transparency through regular business updates and an always-open line of communication. Our employees embody our core values of effectiveness, curiosity, and excellence through iteration, efficient communication, and diversity and inclusion.
To learn more about our culture, people, and the work we do, check out our Instagram (@experience_insiderintelligence) to hear directly from our colleagues what they like about working at II.
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