What are the responsibilities and job description for the Solutions Representative position at Insight Enterprises, Inc.?
Requisition Number: 92075
The Solutions Representative will help service and maintain current customer relationships in support of the Solutions Executive(s) activities with the goal of driving revenue, profitability, and increasing customer satisfaction. You’ll become our Solutions Executive’s go-to for sales support functions to help drive the sales motion and make an impact on the bottom line by providing value to enhance the customer experience.
What you’ll do at Insight
Customer Relations: assist Solutions Executive(s) in facilitating Account Management by maintaining positive working relationships with external customers and vendor partners; serve as link between field partners and internal disciplines by establishing positive working relationships with functional peers. This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.- Sales Support: Work closely with (SE) Solution Executive(s) to develop and grow assigned accounts through proactively contacting clients within the team selling model. Help drive proactive sales efforts to uncover net new business in hardware, software and services.
- Solution/Product Quotes: Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
- Database Management: serve as focal point for gathering account information, assist in efforts to ensure data integrity and Sales forecast accuracy.
- Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. You’ll also be the one to ensure of contract compliance, where necessary.
- Assist Maintenance Renewal Associates in reconciling maintenance contracts.
- Partner with leadership to help champion important tasks, projects or mentoring opportunities
- All other duties as assigned / Adhere to Company Core Values
What you’ll need to join Insight
Bachelor’s degree in business management or 4 years related industry experience in lieu of degree.- 4 years customer service and/or sales support experience (high tech preferred).
- Ability to effectively present information and respond to questions from groups of managers, clients, other teammates needed.
- Strong communication (verbal and written), organization, problem solving and time management skills.
- Able to build relationships and quickly develop trust with clients, as well as internal teammates.
- Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.
- Client first mentality.
- Able to travel, not to exceed 10% of the time.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || California (US-CA) || United States (US) || Sales/Business Development || None || Remote ||
Salary : $63,800 - $80,800
