What are the responsibilities and job description for the Customer Support Representative position at Insight Global?
Must-haves
3 years of experience in a Customer Service role
Experience or education-based knowledge within data processing applications
Strong knack for technology and ability to learn platforms quickly
Strong communication skills and ability to provide customer service via phone as well as in person
Strong Excel Skills
Plusses
Work experience in the education field
Corporate experience supporting data processing platforms
Understanding of any programming languages
Day-to-Day
A client is looking for a Data Application Customer Support Representative to sit hybrid remote and onsite in Harrison, NY. This person will be responsible for supporting end-users at school districts in the database and software space. This will include managing tickets in ServiceNow and helping district personnel via phone with basic data application incidents such as student data populating incorrectly on the state reporting platform, or missing attendance data, etc. This representative will resolve these issues by pulling data for them, looking for the root cause, and diagnosing the issue as to why certain information is inaccessible, why certain applications may be moving slowly, etc. They will work hand in hand with programming teams as needed for escalations. This person will also be training customers at school districts on the use of software applications. Customer service and communication skills are essential for this role, along with a strong technology and data-driven mindset.
The compensation for this role will range from $30-$32/hr based off experience!
Salary : $30 - $32
