What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
This role is a long term extending contract that requires 4 days per week onsite in Harrisburg, PA.
Must HAVES:
- 1 years of experience in a Tier I Helpdesk role, providing primarily over the phone support with ticketing systems
- Experience troubleshooting hardware and software in an enterprise level environment
- Hands-on experience with Active Directory and Microsoft Systems
- Troubleshooting 365 Experience
- Excellent communication skills
DAY TO DAY:
An Insight Global state client is searching for multiple tier 1 help desk support technicians. This role will require you to report on-site 4 days a week in Harrisburg, with telework available on Fridays. This technician will be responsible for troubleshooting software, hardware support, password/LAN resets, Active Directory, and Microsoft Office 365 programs. They must have experience with ticketing systems and phone support. Excellent communication skills are required. This position is a long-term, multi year contract, with extensions.
Compensation:
$15/hr to $19/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $15 - $19
