What are the responsibilities and job description for the Revenue position at Insight Global?
Job Description
A client in Phoenix, AZ is looking for a Collection Agent to join their team. This team is responsible to collect funds from delinquent accounts.
The money given to members are credit cards loans, home equity lines of credit, savings accounts that are over drawn, etc.
Responsibilities of this individual are shown below :
Will conduct Inbound and Outbound calls and will speak with about 32 members per day
Will understand what the member’s needs are and provide solutions to help improve the member’s financial security
Contacting members by telephone to negotiate debt recovery
Negotiate settlements to receive payment on percentages of loans
Required Skills and Experience
2 year of experience of call center
Experience working in a Collections Call Center OR experience in the banking or the financial industry OR experience from a sales background
Critical thinking skills, specifically knowing how to build rapport and provide solutions
Excellent written and verbal communication skills
Comfortable in heavy phone support role
Must be able to work 2 Saturdays per month
Benefit Packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
Last updated : 2024-06-04
