What are the responsibilities and job description for the Senior IT Support Specialist position at Insource Services, Inc.?
This is an evergreen position that is always posted due to our rapidly changing hiring needs and growth.
Our trusted team of experts provide our clients the expertise to effectively develop, manage or supplement their HR, Finance and IT functions. We work with small to mid-sized organizations on an as needed, outsourced basis so that growing companies have access to the specialized knowledge they need.
At Insource, we love solving problems and making things work better for our clients. Everything we do at Insource is focused on helping our clients succeed in achieving their mission and business goals. We believe the organizations we work with can attain more effective business functions, grow and achieve its goals faster, by working together with accomplished outsourced experts (that's us).
We work with small and mid-sized companies, including nonprofit organizations and startup ventures, from a diverse range of industries. We invest in our client relationships and care passionately about service.
-Understanding our clients' culture and vision make us a better partner
-Our cross-content perspective adds unique value for our clients
-HR, Finance and IT start with people
-There is always more than one way to solve a problem
-In doing the right things for the right reason
-Being easy to work with is core to who we are
-Communication needs to be direct and candid
-Happy staff leads to happy clients
What You'll Do:
-Serve as a lead to the support delivery team. Be a resource to help develop support staff, provide advanced troubleshooting skills, -Provide senior-level support to key clients.
-Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
-Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery.
-Lead and implement in collaboration with engineering technical projects, upgrades and assessments at relevant clients.
-On an ongoing basis report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer
What We're Looking For:
-Proven ability to effectively interact with end-users in identifying and resolving technical issues
-A strong understanding of Networking Protocols and Procedures, all relevant Windows Workstation Operating Systems, Office products, -MAC OS X Operating Systems, wireless configurations and switch configurations.
-A passion for customer service and technology with exceptional end-user support
-Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
-Proactive and resourceful resolution to issues
-Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
-A firm understanding of Business, implementation experience, and desire to configure and maintain.
-Experience working with Active Directory
-4 years in a customer facing, technical support role preferred
-Bachelor's degree preferred
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company matching
Find us on:
Facebook - https://www.facebook.com/insourceservices
LinkedIn - https://www.linkedin.com/company/insource-services-inc.
Twitter - https://twitter.com/InsourceSvcs
To Apply:
Please visit http://insourceservices.applicantpro.com to apply.
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
