Customer Service Representative

Why us? 

Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America of 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 22, 21, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management.  Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success.

Join us if you like

• $1.3 Trillion market opportunity
• MIT alumni founders
• Female-led startup
• $130M total funding
• Strong leadership team from Kayak, Amazon, Wayfair, Facebook, Microsoft, Allstate, GEICO, Liberty Mutual, Zillow

How you will make an impact

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
• Contacting customers through various means such as phone, email and chat.
• Responsible for providing assistance to customers and sales agents including but not limited to collecting onboarding documents (insurance policies, supporting documentation) for sale finalization.
• Demonstrate problem solving, resourcefulness, and strong understanding of insurance industry workflows and requirements.
• Ensuring the information is correct and verifying customers' coverage. Often may need to present policyholders with proof of insurance paperwork and resolve billing and general issues.
• Responsible for entering into carrier portals and pulling lists of clients for which follow up is needed.
• Anticipate and educate customers to avoid potential policy interruptions and premium increases.
• Success for the position will be measured in the number of transactions handled and retained policies based on various retention efforts. 
• Handle complaints from Carriers and Customers, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.

What you need to succeed

• Experience in Customer Support via phone, email and chat.
• Excellent communication skills.
• Phenomenal phone skills.
• Well-organized and self-driven.
• Licensed in Property & Casualty Insurance
• Bilingual is a plus.

Benefits

• Salary range of $36,000 - $44,000
• Health, Dental & Vision Coverages
• 401K plan with match
• 20 days PTO
• Generous company holiday calendar
• Learning & Development Stipends
• Paid Family Leave
• Social impact volunteer time and donation matches

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