What are the responsibilities and job description for the ADH-Account Delivery Head position at Integriti?
Looking for an ADH to the overall delivery. Client’s trusted advisor overseeing successful delivery of IT projects and initiatives across service lines within FSC. Responsible for also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.
Key responsibilities
Delivery Excellence:
- Contractual compliance (the right solution as proposed is to deliver in a profitable manner)
- Working closely to create a new transformation agenda for the client.
- Drive delivery excellence programs/initiatives to drive superior margins/client satisfaction.
Delivery Management:
- Client trusted advisors from an execution standpoint.
- Manage key customer relationships (CSAT), deep dive on customer feedback and support.
- Track delivery escalation & enable resolution.
- Handling large teams across geographies
Delivery Operations:
- Owns end to end accountable for day-2-day operations/delivery.
- Leads and manages overall delivery for the account in partnership with all tracks.
- Drives account-level forecasts, workforce strategy planning and execution.
- Key KPI - NGA index | Pyramid | CSAT | Attrition | Rotation of talent | Automation & Continuous Optimization
Educational Background:
- Bachelor of Engineering (minimum)
- Infrastructure & Cloud Certification
- Specialization & Work Experience
- 15 years of experience
- Experienced in managing large multi-disciplined delivery globally.
- Must possess excellent client engagement & problem-solving skills.
- Solid delivery experience in at least one or two Service Line offerings (Cloud & Infra – must; Apps or Engineering - optional)
- Managed execution of large BAU cum Transformation program for a global client with annual revenue of USD 40Mn
