Customer Care Specialist & Admin Coordinator

Join Our Team as a Customer Care Specialist & Admin Coordinator!

Tampa, Florida - In Office Position
 

Are you ready to be the face and voice of a dynamic, fast-growing company? We're looking for someone who embodies professionalism, positivity, and helpfulness to become our new Customer Care Specialist & Admin Coordinator. Dive into a role where your dedication to service makes a real difference and jumpstart your career with a company that values growth and success.

What We Offer:

• Competitive Compensation: Enjoy a competitive salary with potential bonuses and incentives.
• Weekly Payroll: Get your earnings faster with our direct deposit option.
• Comprehensive Healthcare: Choose from medical, dental, and vision plans to fit your needs.
• Retirement Savings: Plan for the future with our 401(k) savings and retirement plans.
• Life Insurance and Paid Time Off: Benefit from life insurance and generous vacation days.
• Career Advancement: Opportunities for professional growth in a supportive environment.

Who We Are Looking For:

• Communicative and Courteous: You have stellar communication skills, both verbal and written, and always interact professionally.
• Experienced in Customer Service: You've handled customer service roles effortlessly and with great care. Experience in automotive insurance claims is a plus but not mandatory.
• Bilingual Abilities: This is preferred to accommodate a diverse clientele.
• Financial Savvy: You have a basic understanding of accounts receivable and payable.
• Detail-Oriented: Your attention to detail ensures accuracy in all customer and financial records.
• Problem Solver: You are skilled at resolving customer issues efficiently.
• Tech Proficient: Google Workplace and Microsoft Office are tools you use with ease.
• Educational Background: A high school diploma is required; further certification in customer service or related fields is a plus.

Your Role and Responsibilities:

• Customer Interaction: Be the primary point of contact for all incoming calls, providing polite and effective assistance.
• Administrative Support: Aid in call dispatching and maintaining or updating customer records, as well as, assisting with administrative tasks, such as data entry, filing, and maintaining customer records, to support the claims and accounts receivable department as needed.
• Team Collaboration: Work closely with various internal departments to ensure customer satisfaction and seamless operational flow.
• Ethical Standards: Manage sensitive information with utmost integrity and confidentiality.

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.