What are the responsibilities and job description for the Desktop Support position at Intellectt Inc?
Job Title: Desktop Support
Location: Ladson, SC, USA – 29456
Mode: Contract (6 months)
(Day 1 onsite)
Key responsibilities:
· Acts as a point of contact for plant team to resolve IT issue
· Maintains relationships with key stakeholders in the shift
· Diagnoses and problem solve issues with IT hardware like barcode scanners and printers
· Ability to install and configure IT hardware like barcode scanners and printers
· Performs initial troubleshooting of assigned IT issues and raise IT ticket if unable to resolve
· Liaison with IT support team and plant team to get the issues resolved in time
Key competencies:
· Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
· Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
· Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Job Type: Full-time
Salary: $16.00 - $18.00 per hour
Schedule:
- 8 hour shift
Experience:
- Desktop Support: 4 years (Required)
- IT ticket: 4 years (Required)
- troubleshooting: 4 years (Required)
Work Location: One location
Salary : $16 - $18
