IT Patch Administrator

Intellectual Technology, Inc. (ITI) is a leading provider of innovative, on-demand software solutions for motor vehicle agencies, providing the ability to securely service customers when and where they want to be met. By using ITI’s solutions, motor vehicle agencies can help shorten wait times, control inventory, increase revenues and reduce fraud. Our core beliefs of integrity, trust, and innovation are at the heart of everything we do.

Located onsite, full time in the Fort Wayne, IN facility.

Job purpose

As the IT Patch Administrator you will review, test, deploy security and application patches in the environments, and provide IT support for all aspects of end-user computing and desktop-based and Server-based Lan systems.

Duties and responsibilities

• Review, test, document, implement, and track software and operating system updates and security patches though out the enterprise
• Provide technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid-size Windows Enterprise environment
• Must be able to analyze data from multiple collection points to identify computers and systems that are out of compliance
• Must be familiar with one or more Windows native scripting languages 9PowerShell, DOS/Batch, VBScript, or others)
• Act as subject matter expert to peers, managements, and vendors on one or more areas of responsibility
• Excellent communication skills required to document findings and results, generate reports, attend meetings and represent the team
• Ability to analyze and present concepts, plans, causes and effects of issues and interact with management
• Level headed individual that can overcome the challenges of working to maintain a secure environment
• Manage WSUS, SCCM, SCEP, AV, GFI Languard, or other compliance tools for remediation

Qualifications

• Able to ensure completion of task assignments
• Show strong analytical, troubleshooting, documentation and communication skills
• Associates degree or equivalent work experience in technology field
• Minimum of 2 years of experience in a technical support role within an information technology department
• Patch management, IT customer care background, hands-on end user support experience
• Extensive knowledge of desktop and laptop hardware; familiarity with networking fundamentals, concepts, practices and procedures; working knowledge of Windows 7 and Windows 10 operating system as well as Server 2012 and Server 2016 OS; intermediate/expert knowledge of Excel, Access, or other data Management tools; troubleshooting, diagnostic and analytical skills
• Desired: Technical document creation experience, data compilation and analysis experience

Benefits

As a member of the ITI team, we offer competitive pay, along with a low-cost high-benefit insurance plan. Within 90-days of employment, you will be eligible for one of the best benefits packages with the lowest cost to the employee in the market: Medical, Dental, Vision, Life, STD, LTD, and 401k.