Job Title: IT Customer Support Analyst

Duration: 12 Months

Location: Portsmouth, NH, USA

Pay Range: $25 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description of responsibilities:

Application Support Specialist 1 year contract
Fully remote. 8 AM - 4 PM EST hours

5 years of IT experience
1-3 year Insurance experience preferred
Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required
Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
Provides end-user notices of real-time issues within the environment
Collaborates with more senior team members and other support teams to identify defects and user impact
Seeks to understand new functionality being implemented for monthly releases
Identifies opportunities for continuous improvement
Adheres to metric-driven objectives including time to resolve and number of closures per day
Participates daily in all required team and support group meetings
Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn More For information on Intelliswift Software, Inc., visit our website at .