LPN Intake Coordinator

Interim HealthCare
Wellington, KS Full Time
POSTED ON 1/4/2022 CLOSED ON 2/20/2022

What are the responsibilities and job description for the LPN Intake Coordinator position at Interim HealthCare?

General Purpose:

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.

Essential Functions:

  • Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
  • Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
  • Communicates with patient/client and family regarding arrangements for the initiation of care/services.
  • Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
  • Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
  • Actively promotes care/services to prospective patients/clients.
  • Where permitted by law, receives verbal orders from physicians to initiate care/services.
  • Collects and enters customer information into the management information system.
  • Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
  • Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
  • Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
  • Completes other assignments as requested and assigned.
  • May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

  • Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
  • Current Practical Nurse (LPN) or Vocational Nurse (LVN) Program license active in state in which he/she practices.
  • Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.

Knowledge, Skills & Abilities Required:

  • Ability to develop strong working relationships, possess team organization and community resources coordination skills.
  • Sound clinical knowledge base.
  • Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
  • Strong prioritization and time management skills. Must be detail oriented.
  • Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

Knowledge, Skills & Abilities Required (continued):

  • Ability to manage and initiate change to better achieve strategic objectives.
  • Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
  • Computer proficiency to include current company software.
  • Applicable federal and state health requirements to provide client services as appropriate.

Working Conditions & Physical Effort:

  • Work is normally performed in a typical interior/office work environment.
  • Ability to work flexible schedule and/or evening hours as needed.
  • Ability to sit in front of CPU for long periods of time.
  • Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
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