Sales support

Job Description

Summary  

The primary responsibility of the Sales Support role is to generate a bid utilizing material cost sheet, scope of work, and market strategy. This associate will work closely with all levels of internal and external customers, in order to facilitate and support sales growth strategy. 

POSITION ESSENTIALS:

• This position is not remote
• It is onsite for training, then hybrid
• Local candidates only
• This is an hourly associate role (salary not posted by the company)

Essential Functions 

Level I 

• Maintains client programs as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Creates community kick off, Zbid, and floor plan in SAP 

• Configures proprietary design tool to quote customers in design center 

• Creates/Maintains support documents as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Performs routine Cost/Margin analysis as it relates to Flooring, Countertops, Window Coverings, and Wall Tile 

• Creates Flooring, Countertops, Window Coverings custom quotes as needed for models, residential construction, non-standard options and special quotes 

• Creates/Maintains digital forms for Design Studio Associates & Clients 

• Compiles Standard & Optional upgrade collateral per Builders Specifications 

• Creates/Maintains Wall Tile designs 

• Works with Analytical, Word Processing, Architectural, PDF, and Publishing software 

• Maintains Client SharePoint portal  

• Maintains Product Inventory  

• Builds strong relationships with Account Managers and Client(s) point of contacts 

• Works in a team environment and assist fellow team members with heavy workloads during peak times 

• Other duties as assigned 

Level II 

• All Functions included in Level I plus: 

• Customer facing 

• Assists with the training of Level I employees 

• Other duties as assigned 

Level III 

• All Functions included in Level II plus: 

• Training and SOP 

• Assists with the training of Level I and II employees 

• Other duties as assigned 

Skills & Qualifications 

Level I: 

• High school diploma or general education degree (GED)  

• 1 year of applicable job experience preferred 

• Strong written and verbal communication skills 

• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers  

• Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner  

• Proactively identifies, analyzes, addresses, and resolves problem areas, conflicts, and issues 

• Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions  

• Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information 

• Working knowledge of internet, spreadsheet, and word process software and order processing systems 

Level II: 

• All Qualifications in Level I plus: 

•  2 years of applicable job experience 

Level III: 

• All Qualifications in Level II plus: 

• 3 to 5 years of experience 

• Experience with industry/builder programs.  

• Consistent strong performance and content matter expert 

Preferred 

• Bachelor’s degree or Associates Degree / 2-year Technical School   

• Associates Degree / 2-year Technical School 

• Residential construction industry experience a plus 

• Material resource planning and/or production control experience with Systems Application Process (SAP) 

• Bilingual experience preferred, but not required (English/Spanish)  

• Thorough knowledge of all available products used by the Company as it relates to product installation 

Job Competencies 

• Microsoft Office experience a plus especially in Excel 

• Ability to work independently, exercise good judgment, and final solutions 

• Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments 

• Excellent verbal, presentation and written skills; ability to communicate and document complex processes in a clear and concise manner 

• Strong interpersonal skills to demonstrate teamwork, leadership and flexibility while working with all levels of the organization 

• Must pass work eligibility requirements 

Physical Requirements 

• Ability to sit for an extended period and operate standard office equipment and keyboards 

Work Environment 

• Work performed in an office environment