What are the responsibilities and job description for the Head of Inside Sales position at Intermex Wire Transfer?
About Us
When it comes to money remittance services, Intermex is a leader you can trust. Founded in 1994, International Money Express (NASDAQ: IMXI) is a leading omnichannel provider of money transfer services. Focused on excellence, we always strive to provide unsurpassed quality and customer service, making the whole process quicker, easier, and more secure. Offering the digital movement of money through proprietary technology, a network of more than 100,000 payer locations, company-operated stores, our mobile app, and the company website, we enable consumers to send money from the United States and Canada to 17 countries, including Latin America, Africa, Asia, and now Europe. Intermex is headquartered in Miami, Florida and continues its four-year track record of exceptional earnings growth as a global public company and premium provider of money transfer services, with our customers coming first and at the heart of what we do. Our goal is to get your money to your recipient however they want it whenever they need it.
We are seeking an Inside Sales Director who enjoy working in a fast paced multi-national team, enjoy selling, are achievement-oriented and believe in performance rewards for exceeding sales goals through strong collaboration with partners and internal stakeholders. The ideal candidate is success-driven, fast-paced, and works well in a diverse team and enjoys a dynamic and changing environment.
Position Summary:
The Director of Inside Sales is responsible for driving sales goals of 36 Inside Sales Representatives and maximizing transaction quality and volume by supporting the External Sales Team through the management of the Agent Development Team. Candidate will possess 8 years of previous experience in Telemarketing Sales and / or related field.
Responsible for the administration and execution of Company plans, policies and procedures, and will be responsible for developing and achieving specific service goals and operational objectives, targets and quotas. The successful candidate will understand how to maximize store sales, manage agent attrition, while improving service quality. Key to the role is an ability and willingness to use performance management processes to lead the Agent Development Sales Team.
Requirements:
- Implement and manage internal sales process that drives and increases Intermex profitability
- Support our agents in executing campaign plans through communication, digital, and advertising marketing strategies
- Continuously focus on sales teams, managing metrics, KPI's by conducting daily, weekly and monthly sales meetings
- Manage and direct a team of 36 Sales Representatives that handle inbound and outbound calls
- Participates with business unit leadership to develop and execute sales strategy to meet business objectives.
- Maintains an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manages customer base.
- Communicate and interact with all project stakeholders including all levels of users and senior management
- Oversee and manage high performance teams and their personal development plans
Qualifications:
- Bachelors in Business Management or related experience in selling financial and or consumer product goods
- Proven experience selling CPG or Financial products to SMBs
- Experience Managing 20 Sales Representatives
- Ambitious, Energetic, Confident, with a Strong Work Ethic
- Bilingual Skills required: English and Spanish
