What are the responsibilities and job description for the Group Manager, Customer Content position at Intuit?
Overview
Come join the Small Business Self Employed Group Digital Delivery team as a Group Manager, SBSEG Content leading our content teams that create amazing content for our customers & experts. We are on a journey to transform content to be highly personalized for all of the Small Businesses and Accountants we serve. Come join us and lead the way on revolutionizing the content experience!
What you'll bring
- 10 years experience developing content strategy for large scale use and 7 years managing teams to deliver outcomes at pace
- Content management experience and a deep understanding of content systems is highly desirable
- Operational excellence with a proven history of driving rigor, process improvements, and progress around unresolved issues and actions
- Ability to work, build relationships, and facilitate conversations in a matrix organization networks with and influences internal and external contributors to affect change and optimize solutions
- Strong interpersonal skills and ability to work well in dynamic team environment
- Communicates equally well with senior leaders, front-line employees and cross-functional groups
- Data driven…uses methodologies, metrics, and analysis to plan, assess performance against business goals
- Drive results through innovation…test hypotheses through experimentation & continuous improvement.
- Bachelor’s degree preferred
How you will lead
- Lead a team of content writers & video creators to proactively identify customer pain points/opportunities and continuously optimize content to delight our customers & experts.
- Creates a bold vision to evolve content to meet the needs of all small businesses, accountants & experts that inspires confidence and is always accurate
- Collaborate with product managers to ensure platforms are delivering the functionality required to create perfect experiences
- Customer driven…thinks customer-in vs. process-out with a relentless focus on delighting customers with strong bias for action and delivering results.
- Engaging leadership to ensure we continue to laugh & have fun while fostering the necessary growth and continuous improvement of our people
- Pursue data enhancements to drive the right insights into content performance
- Extreme ownership of the end to end experience to ensure all goals are achieved
- Run operational & experience reviews to ensure content is performing and delivering on the optimum customer experience.
- Cultivate strong working relationships with cross-functional teams and external partners, creating an environment of shared trust and innovation
- Role models all Intuit Values
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