Sales Enablement Specialist

The Sales Learning & Development (SL&D) team is a shared-services group function responsible for enabling Intuit’s sales talent and our strategic partners across the globe to do the best work of their lives. SL&D is responsible for all sales learning & development, onboarding, continual learning, and sales performance consulting at Intuit.

SL&D is a strategic business partner to all Intuit geographies and BUs where sales is delivered to our customers, including key locations in the US, Canada, United Kingdom, Australia, and Rest of World (ROW) countries. As the Intuit business grows and expands globally, SL&D works in conjunction with the sales business units to onboard, develop, and enable sales contributors, teams and leaders not only to achieve their sales quotas and plans, but exceed them.

The Sales Enablement Specialist role is an essential contributor to the team. Sales Enablement Specialists work in conjunction with other parts of the team including Learning Operations, Quality Assurance, Data & Technology, Strategic Support, and Sales Enablement teams, globally. Together. SL&D acts as one team, with distinct roles and responsibilities, coming together to execute on our enduring priorities and a shared services delivery support model.

The key responsibilities of the Sales Enablement Specialist include:

• Onboard new sales staff in assigned geographies, BUs or teams via a blended approach of Instructor-led (ILT) and Computer Based Training (CBT) interventions supported by our sales LMS. This could include international travel to support emerging markets and partners.
• Provides project and change management support to LMS deployments across new geographies or BUs when needed.
• Understands business strategy to deliver impactful learning offerings which accelerate Intuit’s Big Bets.
• Develops ILT content and supports ongoing development of LMS content in geographies/BUs via partnership with Instructional Designers.
• Facilitate and coach to any training needs specific to a location where unique product/processes/systems & tools are in place for both new hires (where content is not included in onboarding) and to tenured consultants.
• Facilitate, lead, promote, and role model training on our unique sales methodology - The Customer Decision Cycle (CDC), and Challenger Selling skills.
• Coach both consultants and managers on effective execution of the selling skills, product, and process requirements, as well as coaching expertise.
• Analyze data to identify insights and trends in sales contributor, team or BU development needs and make appropriate recommendations to close gaps to improve performance.
• Recommend actions to close any gaps in new hires skills development in their 0-90 day onboarding period.
• Partner with multiple stakeholders, including local HR business partners and business managers, to certify new hire talent as sales ready within the 90-day onboarding period.
• Agree on actions needed with relevant stakeholders where new hire talent is not meeting expectations.
• Monitor, capture and report on new hire speed to competency metrics including achieving or exceeding RAMP target KPIs.
• Instill a mindset of customer-driven innovation, rapid experimentation, and iteration.
• Drives and manages projects end to end, leading with a clear vision, provides progress updates throughout, and reports back success metrics of the project when evaluating the success of the project.
• Partners closely with the primary Sales L&D team which include: Learning Operations, Quality Assurance, Strategic Support, and Sales Enablement.

Qualifications:

Expectations:

• 70% of this role involves facilitation, training and coaching of new hires, tenured consultants and managers.
• 10% of this role involves designing and developing content with support.
• 10% of this role involves collating data and performance metric analysis.
• 10% of this role involves attending meetings, and administrative tasks.

Education/Experience:

• Bachelor's degree or equivalent relevant experience.
• Demonstrated ability to influence and impact people at multiple organizational levels.
• Strong assessment, prioritizing and contracting skills - key stakeholder analysis and ability to set and manage expectations.
• Advanced facilitation skills, including skills to open, narrow and close large group discussions, manage dialogue between senior leaders and participants.
• Experience in identifying and managing complex group dynamics and reacting real time to changes in content and/or process.
• Experience writing performance based learning objectives and assessing learning.
• Advanced experience in using Google Suite.
• Ability to think strategically in a complex environment.
• Strong written and oral communication and listening skills.