Account Director

Account Director at IDX is not just a title; it's a commitment to excellence. As the Account Director, you will spearhead the operational and delivery facets of our most prestigious client accounts. This role is pivotal, demanding not only a deep understanding of our clients' multifaceted needs but also the ability to translate those needs into actionable strategies. As an Account Director, you will be the linchpin of client relationships, ensuring their overarching success from strategy inception to flawless execution.

ACCOUNT DIRECTOR - What You’ll Be Doing: 

• Oversee and nurture relationships for our most significant accounts, ensuring fiscal health and sustainable growth.
• Set the standard for unprecedented client service, ensuring that our teams, the work presented, and our overall presence are consistently elevated to the highest standards.
• Become a master of performance marketing and content strategy, guiding the delivery of winning campaigns.
• Craft and articulate strategic initiatives tailored to address client-specific business challenges.
• Solidify your position as a trusted marketing ally, fostering relationships that stand the test of time.
• Collaborate closely with client contacts, identifying new opportunities and proposing innovative solutions that drive brand evolution.
• Design and present insightful digital strategies, emphasizing client business objectives throughout the customer journey.
• Collaborate with specialists and strategists to ensure the seamless delivery of integrated digital communication solutions.
• Command client conversations with authority, ensuring clarity and alignment at every juncture.
• Serve as the primary escalation point for accounts within our team's portfolio.
• Help mentor and support account managers, ensuring excellence in their individual roles.
• Prepare and present comprehensive account service documents, from proposals to reports and client communications.
• Maintain a deep understanding of our product and service offerings, aligning them with client strategies and business objectives.
• Oversee client billing processes and liaise with the finance department for accurate monthly reporting.
• Commit to continuous personal and professional development in the digital realm.

ACCOUNT DIRECTOR - Who You Are: 

• A minimum of 10 years of experience in Account Management, within a digital agency or marketing firm, supporting high-value clients.
• Demonstrated expertise in performance marketing and content marketing services. Prior experience managing website development, branding, and IR communications, a huge plus! 
• Proven leadership skills with experience in managing support teams and overseeing daily project operations.
• A track record of managing substantial accounts for top-tier companies.
• An unwavering commitment to client service, coupled with a proactive and results-driven mindset.
• Exceptional organizational, communication, and time management skills.
• Proficiency in Microsoft Office Suite, with a particular emphasis on crafting detailed presentations.
• Demonstrated ability to identify, promote, and sell solutions that align with client needs.

Why Join Us?  

About Us: Are you ready to be part of a digital powerhouse with over 20 years of industry dominance and a glittering array of global clients? At IDX, we're more than just experts; we're visionaries. We seamlessly blend captivating storytelling, state-of-the-art digital services, and performance marketing to create an unparalleled presence for our clients.

While our Connected Content approach is revolutionizing brand engagement (check it out ), what truly drives our success is our team. We're on the hunt for passionate individuals ready to shape the future of digital communication!

The Opportunity: We pride ourselves on innovative excellence and our people are at the forefront of growth and evolution. At IDX you will have the opportunity work with world class clients and make a significant impact their business while gaining experiences to grow professionally.   

Our People: You will work with some of the most talented people in the industry and learn from true experts in the industry. We encourage our employes to be BOLD and bring innovative ideas to every task.   

Our Clients: We collaborate with the world’s leading brands – see examples of our work .  

Get Involved: If you’re looking to add value outside of your day-to-day responsibilities, you’re welcome to join our DE&I and social committees, addressing a variety of topics including CSR, wellbeing, and sustainability.   

Our Perks: We provide all the necessary support and rewards to make your life and wellbeing comfortable, including:  

• Hybrid work schedule with 20 days annual leave  
• Health care benefit plan options, available on your first day! 
• 401k retirement plan with company match 
• Annual bonus and incentive plans, for eligible roles  
• Paid community give-back volunteer days 
• Regular social activities to promote team collaboration and community networking  

Our Working Model:   

Our people are the forefront of our success - We embrace a culture of skilled, creative, diverse, and trailblazing professionals with a passion for excellence in everything they do. Our teams collaborate with global teams in-office and virtually to ensure delivery of the best services to our clients. We hire great talent and give them the runway to achieve greatness!   

An Inclusive Workplace:  

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.