What are the responsibilities and job description for the Clinical Support Analyst position at Iora Health?
The Role
Analyst, Clinical Support
Our Clinical Performance and Strategy team is a centralized resource that supports care team and practice operations. This position is part of a team that is responsible for facilitating chart reviews and preparation for our clinical teams to ultimately ensure efficient and effective medical care with our providers at the patient's first visit and beyond. This role will partner with physician chart reviewers and nurse documentation specialists to ensure patient records are accessible throughout their healthcare journey at Iora. The role will broadly support the population health initiatives of holistic, comprehensive, and integrated care at Iora Health.
Daily Duties:
- Responsible for navigating multiple Electronic Health Records (EHRs)/ Health Information Exchanges (HIEs)/portals to retrieve outside records, and preparing charts for upcoming visits in an efficient, accurate and compliant manner.
- Identify opportunities to leverage external resources, such as hospital records, Blue Button, and payer data, to support retrospective and prospective accurate documentation.
- Maintain good communications and partnership with physician & nurse reviewer teams
- Assist in identifying additional areas for operational improvement surrounding records and pre-visit preparation
- Provide general support to maintain department production and quality requirements
- Manage support tickets pertaining to records & related subject matter
- Additional tasks as needed
Skills:
- Strong organizational and problem-solving skills
- Ease and expertise at working with multiple technical systems and programs
- Dependable, accurate and detail-oriented with their work
- A self-starter who can work without direct supervision/oversight
- Excellent communication and interpersonal skills
- Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows
- Tech savvy
Qualifications:
- Associates or Bachelor's degree with demonstrated academic excellence
- Proficient with computers
- Knowledge of the healthcare industry and familiarity with clinical terminology
Iora Health is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
In order to ensure the health and safety of Iora patients and Iora team members, Iora requires all employees to be fully vaccinated for COVID-19, except where a medical or religious accommodation applies.