Office Manager

IOWA CITY FREE MEDICAL AND DENTAL CLINIC

JOB DESCRIPTION

OFFICE COORDINATOR

Full-Time

Benefits include: Health & Dental Insurance, 401K, Paid Time Off

DEFINITION

Manage office systems, client reception, and all office clerical functions for non-profit health care clinic.

· Full time (40 hours/week maximum), hourly position.

· Supervisor: Director of Clinic Operations

· Probationary period: 6 months

MINIMUM EDUCATION, TRAINING AND EXPERIENCE

· Associatedegree or commensurate experience.

· 2 years of experience working in an office setting preferred.

· Fluency in written and oral English and Spanish.

CANDIDATES MUST DEMONSTRATE THESE ABILITIES:

· Learn, apply, and articulate Clinic policies and procedures.

· Represent the Clinic and perform duties in a professional, responsible, and trustworthy manner.

· Maintain confidentiality and security of information.

· Provide courteous and responsive customer service.

· Maintain effective working relationships with coworkers, supervisors, volunteers, and community agencies.

· Ability to work with diverse populations, including persons of widely divergent backgrounds, interests, and points of view.

· Operate standard office equipment, including Xerox, fax and multi-phone system.

· Computer proficiency: familiarity with Microsoft 365 including Outlook, Word, Excel.

· Maintain composure and work well within a team in a multi-tasking environment.

· Fluency in English and Spanish medical terminology preferred.

SPECIFIC DUTIES:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

· Answer multi-line phone system; assist callers and/or direct messages appropriately.

· Assist clients during clinic and business hours with information, follow-up appointments and/or referrals.

· Assist walk-in clients with pregnancy testing. Provide clients with vouchers for medication assistance and eye glasses as available.

· Schedule patient appointments

· Make reminder calls and/or texts (Care Messenger) to patients 2 days prior to their scheduled appointments.

· Schedule Specialty Clinic appointments (new chronic, dermatology, PT, etc.)

· Assist nursing staff with Spanish speaking patient follow-up calls.

· Pull patient charts for scheduled clinic appointments.

· Distribute mail.

· Copy, fax and/or mail requested medical records.

· Inventory and monitor office and clinic supplies and order as needed.

· Organize Clinic reception area, including stocking of community brochure rack.

· File patient charts.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Spanish (Required)

Ability to Relocate:

• Iowa City, IA 52240: Relocate before starting work (Required)

Work Location: In person