Help Desk - Overnight Shift

Title: Support Specialist

Department: Support Engineering

Reports to: Support Engineering Manager

Job Summary

This is an overnight position. The hours are 9:00 PM - 6 AM Thursday through Monday with Tuesdays and Wednesdays off. Willingness to work overnight is a requirement. 

IP Pathways is experiencing explosive company growth!  In fact, we’ve doubled in size over the last couple of years and we’d like to consider you for a position on our growing team!  The Help Desk position is responsible for providing first level technical support to our customer base with an emphasis in Networking.

This primarily includes interacting with other IT professionals employed by our customers.  These support services are most often focused on networking, routing and firewall administration, but include the whole IP Pathways product set. This position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills.  There is also opportunity for career advancement by transitioning to a Technical Consultant on the Field Engineering Team working on our data center infrastructure.  We are willing to train the right candidate in all aspects of our product set. 

Common Responsibilities

• Always work to maintain a high-level of customer satisfaction
• Always strive for continual improvement in everything we do
• Work on maintaining our data center networks
• Provide technical support to customers
• Includes participating in an on-call rotation
• Other duties as assigned

Minimum Requirements

• Associates degree in Computer Science, Information Technology, Engineering, Business Systems or certifications in specific IT subject matter preferred, but not required
• 1 - 2 years of experience supporting or implementing technology solutions
• Experience with the following technologies preferred
  • Switches and routers (Catalyst & Nexus switching)
  • Firewalls and other network security devices
  • Cisco VoIP
  • Wireless networks
  • VPN (IPSec, SSL, etc)
  • Load-balancing & application acceleration
  • Excellent written and verbal communication skills. 
  • Excellent ability to multitask and maintain high-levels of quality
  • Must be able to work as a valued member in a team environment

Physical Abilities Required

• Ability to rack servers, switches, and other datacenter equipment.

Why IP Pathways?

• Lucrative healthcare benefits and 401k with company match.
• Work/life balance.  IP Pathways believes in enabling families to be families.  We proudly offer flexible and accommodating work schedules to meet you and your family’s needs and obligations.
• Technical training.  Looking for a company who will consistently invest in developing your technical skills?  We’ll cover your job-related training costs, and all of your exam fees.
  

Next Steps

If this position sounds like the challenge you have been looking for and if you’d like to join the IP Pathways culture of being the industries finest and most technically skilled individuals who will DO WHATEVER IT TAKES FOR THE CUSTOMER, please send us your cover letter and resume.  Be sure to tell us why you think you’d be a great fit for the role and also IP Pathways.  We are also hiring for normal business hours so let us know what works for you.

Sponsorship / Relocation

Applicants must be currently authorized to work in the United States on a full-time basis.  We are not offering sponsorship to applicants for employment visa status.  We are not offering relocation reimbursement for this position

Salary : $37,600 - $47,700