Call Center ACA Sales Manager

Calling all Call Center Managers and Health Insurance Professionals!

Insurance Pipeline is looking for Licensed Health Insurance Leaders to drive operations with ACA/Health Sherpa sales.

General Description

The Sales Manager conducts selling activities related to inbound and outbound calls inquiring about individual ACA and other health plan products. The Sales Manager requires a solid understanding of how organizational capabilities interrelate across department(s) and overall business goals.

Responsibilities

• Consistently exhibits behavior and communication skills that demonstrate IPI’s commitment to superior service, including quality, care and concern with every internal and external broker and customer.
• Mentors, coaches, and motivates in house and virtual licensed insurance representatives. Monitors and evaluates departmental, staff performance and administers staff evaluations.
• Monitors and leads an in office and or virtual sales call center and a team of licensed insurance representatives.
• Manages the daily operations of the department including all workflows, turnaround times, production levels and staffing schedules on a daily and monthly basis, within budgetary and business planning guidelines.
• Assures coverage of all shifts as required. Develops and approves staff work schedules.
• Collaborates with management peers to prepare and present reports to Agency Director.
• Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience.
• Tracks all sales activities and drives quarterly sales goals.
• Interpret complex reports, technical concerns, sales trends, and regulatory information. Provides publications distilling into actions as needed.
• Develops/maintains and communicates improved sales results through performance management.
• Collaborate with other professionals cross-functionally to ensure regulatory requirements are met for licensed insurance agents.
• Review & update company policies and procedures as needed and annually to keep them current and within carrier guidelines.
• Additional opportunities to manage projects and improve processes as needed.

This role requires a unique ability to develop relationships, analyze information and influence an in office and or virtual sales team to increase engagement and get the needed results. You will be working in a matrixed environment with multiple groups while ensuring that resources are used effectively to improve processes and achieve sales goals.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other opportunities you may be interested in.

Required Qualifications

• High School Diploma or GED.
• Active Health & Life Insurance Licenses.
• 3 years of ACA/Medicare Advantage sales experience.
• Proven ability to build successful teams.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage multiple projects and meet deadlines.
• Expert analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational skills and attention to detail.
• Ability to travel as needed.

Preferred Qualifications

• Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
• 5 years of ACA/Medicare Advantage sales experience.
• 5 years of ACA/Medicare industry or Healthcare related industry experience and government programs
• Bilingual in English with the ability to speak, read and write Spanish, without limitations or assistance.

Job Type: Full-time

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed
• OEP Holiday scheduled (Nights and Weekends)

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Fort Lauderdale, Florida: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team management: 2 years (Required)
• Call Center Management: 2 years (Required)
• ACA/Medicare: 3 years (Required)
• ACA/Medicare Sales: 1 year (Required)

License/Certification:

• Life & Health Insurance License (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Fort Lauderdale, FL 33306: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ACA: 1 year (Required)
• Health Sherpa: 1 year (Required)
• Call center management: 2 years (Required)
• Sales management: 2 years (Required)

Work Location: In person

Salary : $55,000 - $70,000