Customer Service Representative-WIO - #41473

Location: Fort Lauderdale, Florida, United States

Posted Date: 07/10/2023

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Job Summary:

We are searching for polite, professional agents to represent our client by providing remarkable service to their customers. Customer Service Representatives will assist customers with their utility bill, taking payments, making payment arrangements, and reconnecting or transferring service. Training is onsite at our Ft Lauderdale center, opportunity to work at home if attendance and performance are met after 60 days of production. Training is 9:00 am - 6:00 pm, Monday - Friday.? Production schedule is 11:30 am - 8:00 pm, production schedule may include Saturday, for a 40 hour week, closed most major holidays!? Pay rate is $14.00, Bilingual (Spanish/English) is $15.00.

$150 Sign On Bonus after 90 days on the production floor.

Benefits:

• Medical, Dental, Vision (Eligible after 45 days)
• Tuition Reimbursement
• Paid Time Off (Earn immediately and use after 90 days)
• 401K
• Tuition Reimbursement

Perks:

• Major holidays off
• Opportunity for bonuses and raises based upon performance
• Quarterly pay review
• Career Advancement and Management Training Programs

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Building lasting relationships with clients, customers, and other center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call resolution.
• Take an active role in educating customers about our client's products and services

Requirements:

• One year of customer service experience is preferred in a transaction-based environment such as a call center, retail, or hospitality demonstrating the ability to be empathetic and compassionate.
• Must have the ability to work independently and in a team environment.
• Problem-solving skills.
• Background and drug test are required

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.