What are the responsibilities and job description for the TECHNICAL ACCOUNT MANAGER position at Iris.TV?
IRIS.TV is the world's leading video data platform. Founded in 2013, our mission is to connect and activate video data from any source to power better consumer experiences and business outcomes.
At IRIS.TV, we help our customers and partners maximize the value of their investment in video. Our privacy-first, neutral video data platform provides the leading media, data, advertising, and marketing companies with seamless ingestion, enrichment, and activation of video data.
We're in the business of creating more valuable and enjoyable streaming video experiences for everyone. Because when great storytelling and journalism thrives, so too does our culture and communities.
We're growing our world-class team and we'd like to meet you.
Our values
We see a world where consumers, brands, and publishers are aligned - with more engaged audiences, fewer wasted impressions, greater respect for privacy, and better results for all stakeholders.
InnovationWe're building the future of video and transforming the way video data is shared with the entire marketplace. From our products to our people, innovation is a core tenet of our business.
TrustWe've engineered an open ecosystem that enables anyone investing in video to unlock the power of their data. And it's all built on a foundation of trust and transparency with our partners and customers.
Impact-OrientedThe bottom line is our top priority. We've built our entire platform to deliver measurable business outcomes with frictionless, flexible technology solutions.
Privacy & SecurityWe put privacy and data security first. Our solutions are built to solve problems in a post-cookie world, elevating video-level data while being fully compliant with global privacy laws.
The Role
IRIS.TV is looking for a dynamic Technical Account Manager to support our Publisher customers globally. The chosen candidate will be a part of the Platform Operations team and will be responsible for leading the integration and technical support of IRIS.TV's publisher and broadcaster customers across Connected TV and Online Video platforms. You will be responsible for publisher onboarding, QA, and technical maintenance across all integration points. This person will interface with customers through all steps of the client lifecycle and across all products available in the IRIS.TV Video Data Platform. Through your efforts, you will improve customer adoption and retention while building lasting relationships with our publishers technical counterparts.
Success in this role will depend on discipline, operational excellence, and communication; the best candidate will bring a deep technical understanding and tested client communication skills.
Location
Los Angeles, NYC or Philadelphia is preferred but open to US - Remote.
Responsibilities
- Manage day-to-day publisher client onboarding and technical support items for IRIS.TV’s video data platform. Coordinate internal and external kick-off calls and lead the transition of clients into the integration and maintenance phases of the relationship lifecycle.
- Communicate technical information and health metrics to Publishers and ensure they leverage IRIS.TV effectively and are extracting maximum value.
- Proactively identify client issues through IRIS.TV’s available tools and triage urgent issues across products for active publishers.
- Develop and share best practices with team members to continually improve operational efficiency, quality of work, and platform effectiveness.
- Work with Ad Platforms leads to ensure all publisher partners are passing applicable IRIS key values to all Ad Server, SSP, and DSP partners in the correct manner.
- Collaborate with Product and Engineering teams on technical setup for publishers.
- Maintain client-facing documentation for all integration aspects across all partners.
- Collaborate with our Analyst and Planning Operations leads to ensure all publisher data is flowing to internal business intelligence platforms.
- Develop an in-depth understanding of IRIS.TV’s technology and underlying architectures and be able to translate technical concepts to a variety of internal and external audiences.
Qualifications
- A minimum of 2 years of technical account management or solutions engineering experience required.
- A minimum of 4 years experience at a digital media publisher and/or ad-tech company preferred.
- Knowledge of video content management systems (CMS), video playback, and ad-serving platforms, along with an advanced understanding of demand-side, supply-side platforms, and data management platforms strongly preferred.
- Excellent communication and listening skills with the ability to speak to all members of a team and bridge gaps in communication between departments.
- Technical understanding of Connected TV and Online Video streaming and monetization workflows across all major sell-side platform vendors leveraged by publishers is helpful.
- Exceptional oral and written communication skills. Ability to drive client communications and explain technical concepts across varying audiences.
- Knowledge of computer vision technology, ad networks, SSPs, and DSPs is a plus.
- Experience with Business Intelligence and data structures in Excel and/or SQL, CRMs such as Salesforce or Hubspot, and project management/task tracking tools like JIRA, Confluence, and Asana are preferred.
- Self-Starter with a strong level of time management skills and the ability to multitask and reprioritize independently.
- Strong critical thinking and problem-solving skills.
- The ability to work both autonomously and collaboratively is necessary and encouraged.
Compensation, Benefits, and Perks (US)
- Competitive compensation & equity options
- Open vacation & sick time
- Flexible work hours
- World-class medical, dental, and vision benefits
Diversity, Equity, and Inclusion
IRIS.TV is committed to building a diverse, equitable and inclusive workforce. IRIS.TV is an equal opportunity employer; we welcome and consider qualified applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. Members of communities historically underrepresented in tech are encouraged to apply.
Principals only. No recruiters or agencies please.