What are the responsibilities and job description for the Functional Specialist position at Iron EagleX?
Overview
Iron EagleX is a veteran owned defense contracting company based in Tampa, FL.
It is our mission to provide solutions to the most challenging technical problems facing the Department of Defense while simultaneously making a positive impact on our employees and community.
Responsibilities
Job Description:
As a functional specialist supporting a client, serve as on-site representative and interface with the client that specializes in different communication mediums (e.g., phone, web chat, email, facsimile). Applies specific knowledge and experience to complete project/task requirements and resolve issues. Develops functional requirements relating to complex integrated information systems. Responds to escalated inquires requiring moderate to highly complex processing. Assesses customer service needs and either responds with appropriate information or escalates the inquiry to higher tiered support staff. Uses applications to document inquiry details and to find information to provide in responses. Shift: M-F: 0830 – 1630, 0900 – 1700, or 1000 – 1800 (somewhat flexible). Location: Elkridge, MD.
Qualifications
Required Skills & Experience:
- 4 Years of Experience
- Experience working in a deployed or 24/7 support environment supporting operations worldwide
- Experience with Microsoft based office products i.e., Excel, Word, PowerPoint
- Strong written and oral communication skills
Desired Skills:
- Great interpersonal skills
- Attention to detail
- Background in acting/role playing
Education & Certifications:
- Bachelor’s degree preferred
Security Clearance:
- TS/SCI clearance with CI Poly required
Benefits:
- National Health, vision, and dental plans
- 20 days of PTO and 11 paid holidays
- Life Insurance
- Short – and long-term disability plans
- 401(K) retirement plans
- Incentive and recognition programs
- Relocation opportunities
Iron EagleX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
