What are the responsibilities and job description for the Release of Information Specialist position at Iron Mountain?
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
As part of the Release of Information Team, the ROI Specialist interprets and responds to requests for protected health information while ensuring the privacy of the patient by safeguarding and protecting protected health information in the performance of duties.
Responsibilities:
- Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures.
- Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and Iron Mountain policy.
- Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles.
- Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure that work is performed in accordance with federal and state statutes.
- Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer.
- Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers.
- Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information.
- Perform other duties as assigned.
Requirements:
- A minimum of 1-3 years of customer service experience, records management or healthcare experience required.
- Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred.
- High comfort level with computer programs and software. Proficiency with data entry functions.
- Strong organizational and interpersonal skills; attention to detail and the ability to multitask.
- Solid oral and written communication skills.
- Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received.
- Must be able to identify problem ROI requests and escalate to supervisor/manager for direction.
- Must be able to identify issues impacting ability to perform duties as assigned.
- Licenses & Certifications Required: Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials.
- Education/Experience: High School Diploma or GED required, associate’s degree preferred, R.H.I.T. desired / A minimum of 1-3 years of customer service experience, records management or healthcare experience required.
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Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0035985