New Patient Scheduler / Operator

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview: We are looking for a qualified and experienced individual to work as a New Patient Scheduler / Operator. This person will coordinate and organize paperwork, records requests and new appointments for new patients iin a busy Women's Center. Will provide excellent customer service and requires excellent communication skills on a daily basis. This is a full-time, day-shift position working a Monday - Friday schedule. This position will float between our EV Women's Centers.

Essential Duties and Responsibilities include:

• Answers multiple telephone calls in a courteous and timely manner.
• Monitors the fax server.
• Monitors patient call backs/voicemails.
• Registers new patients; obtains all relevant demographic and insurance information.
• Checks patients in and out.
• Requests and follows up on medical record requests prior to new appointment.
• Mails or emails new patient paperwork in a timely manner.
• Works within Excel logs for patient information record-keeping.
• Coordinates pre-appointment prep work for all new appointments.

Knowledge and Skills:

• Must be willing to travel between East Valley office locations with reliable transportation.
• Must be able to multitask in a fast-paced environment.
• Knowledge of insurance company’s procedures and policies.
• Knowledge of HIPAA rules & regulations preferred.
• Proficiency in Microsoft Office, Word, Excel and Internet.
• Ability to use computer and office equipment.
• Maintains a helpful, positive attitude that contributes to teamwork.
• Maintains and understands the functions of the phone system.
• Excellent customer service skills.
• Excellent verbal and writing communication skills.

Education and Experience:

• 1-2 years’ medical experience required.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"