Innovation Lead (Hybrid Opportunity)

Job Title Innovation Lead (Hybrid Opportunity) Who are we? Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation. Here's what you can expect from us: When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals. Job Description What you can expect in a typical day The Innovation Lead is responsible for managing a portfolio of innovation projects that enable us to evolve with our customers and remain competitive in our markets. The role will help to conceive, source, design and test new products, services and customer experiences. Innovations will range from small to large, near-term to mid-term, but they will always be focused on the customer and improving their experience with Irving Oil Ltd. The role is heavily based in customer-centricity, lean design, and fast learning. For some projects, the Innovation Lead will help develop innovative MVP’s (Minimal Viable Products) to rapidly prototype and test in real market scenarios. For others, the role will work with cross-functional teams to launch new products and services making use of existing assets and capabilities. The role also operates within a hybrid work model, which will offer you the ability work from home for a portion of your week and then make use of in-person office days to collaborate and build strong professional relationships; all within a beautiful modern office environment. What we offer: Competitive salary, bonus, and pension plan Flexible benefits, including a Health Spending Account Hybrid Work Opportunity – flexible work model that supports a blend of in-office and remote Wellness support, including annual wellness allowance and paid personal care days Paid vacation and vacation purchasing Personal and professional development opportunities Named one of Canada’s Top 100 Employers for seven consecutive years Your roles and responsibilities: Project manage an assigned portfolio of innovation projects to design and test concepts; refine and iterate; and ultimately cease or deploy. Manage live market tests and small prototype deployment to assesses concepts. For larger innovations, manage cross-functional project teams comprising of stream leads to help test and execute new products, services and/or experiences. Regularly launch MVP prototypes into the market to learn and refine – building only what we need, to learn what we need. Help identify gaps and opportunities in the experience to guide innovation development. Work collaboratively with the lines of business as a partner to drive positive change and enable agile innovation tests. Help lead brainstorming sessions to draw out new ideas and novel solutions to meaningful customer problems. Ensure feedback and learning from customers, external, partners and internal teams are incorporated into iterative development cycles. Increase the visibility of innovation across the business and demonstrate the team’s value to drive real business results. Establish and track success metrics for innovations at various stages. Work with the analytics, finance and research teams to gather data/insights to build concepts, evaluate performance and created high level business cases. Professional skills Excellent communication, presentation and negotiation skills. Strong bias for action and results Ability to work in a fast-paced, fluid, multi-tasking environment Excellent interpersonal and collaboration skills and the ability to form trusted relationships An ability to problem-solve and quickly pivot on a regular basis. Strong leadership skills with the ability to lead and develop teams Self-starter with strong initiative and work ethic Travel Some travel may be a requirement for this role Education and experience Post-secondary or bachelor’s degree in Business Administration, marketing or other relevant degree 5 years of experience in any of the following: Project Management, entrepreneurship, design, innovation advisory or engagement delivery Consumer-obsessed, passion to improve the CX and differentiate Detail oriented with ability to manage and prioritize multiple concurrent projects Strong bias for action and results; understand how to move quickly and ‘fail fast’ Strong critical thinking and problem-solving abilities; must be able to quickly pivot when necessary. Excellent communication, presentation, negotiation, relationship-building, and interpersonal skills Discovering, launching, and leading new ventures or business models Experience analyzing and interpreting research and analytics to inform decision making Ability to work with all levels of management across all functional areas Ability to drive results through collaboration and creative thinking Must possess an inquisitive and creative mind; a keen listener/learner Innate ability to connect and work with others in driving action as ‘one team’ Independent and self-directed but able to work well with others. Proficient using the MS office suite, specifically MS Word, Excel, & PowerPoint Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants. #LI-Hybrid Job Requirements - Work Experience Business Job Requirements - Education Undergraduate Location Saint John, NB What began as a small service station in Bouctouche, New Brunswick in 1924, has grown into the leading regional energy company in Eastern Canada and New England. Named one of Canada’s Top 100 Employers for six consecutive years, Irving Oil operates Canada’s largest refinery in Saint John, New Brunswick, which is located 105 kilometres north of the US border and has reached production rates in excess of 320,000 barrels per day. Irving Oil also operates Ireland’s only refinery, located at Whitegate in Cork County, with a capacity of 75,000 barrels per day. With over 900 fueling locations, we look forward to serving our wholesale, commercial and retail customers every day. We take pride in our operations, but we're about much more. Today, we are known widely for our commitment to the communities where we live and work, maintaining a strong tradition of community service and partnerships in healthcare, the environment, education and youth sports. Ce qui, en 1924, était une petite station-service à Bouctouche, au Nouveau-Brunswick, est maintenant devenu la plus importante entreprise d’énergie régionale de l’Est du Canada et de la Nouvelle-Angleterre. Nommé l'un des 100 meilleurs employeurs au Canada pendant six années consécutives, Irving Oil exploite la plus grande raffinerie du Canada à Saint John, au Nouveau-Brunswick. Située à 105 kilomètres au nord de la frontière américaine, elle produit plus de 320 000 barils par jour. Irving Oil exploite également la seule raffinerie d’Irlande, à Whitegate, dans le comté de Cork, dont la capacité est de 75 000 barils par jour. Comptant plus de 900 établissements de ravitaillement, nous sommes heureux de servir nos clients grossistes, commerciaux et détaillants chaque jour. Nous sommes fiers de nos opérations, mais nous faisons plus que ça. Aujourd’hui, nous sommes connus pour notre engagement envers les communautés où nous vivons et travaillons, tout en maintenant une longue tradition de service communautaire et de partenariats en soins de santé, en environnement, en éducation et en sports pour les jeunes.