Customer Service Representative

Job Summary:

Our commitment to aviation and providing outstanding customer experiences, Island Jet Center services private aircraft as well as military aircraft. Our goal is to always exceed the customer expectations. We are seeking extremely talented employees to contribute to Island Jet Center's vision to be an industry leading aviation service provider.

We are seeking a friendly and organized Customer Service Representative to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our clients and visitors. The Front Desk Receptionist plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. You will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Duties:
- Greet and welcome clients, visitors, and guests with a warm and professional demeanor
-Answer phone calls, take messages, and redirect calls as necessary

- Manage the company's calendar, scheduling appointments and meetings

- Assist with event planning and coordination

-Perform general administrative tasks such as typing, filing, and data entry

-Provide concierge services to pilots and customers including making reservations as required

-Invoicing for services rendered to customers and pilots

-Proactive preparation for all incoming aircraft

-Provides timely feedback to the company regarding service failures or customer concerns

-Partner with line service team to meet and exceed customer's service expectations

-Keep hospitality bar stocked with snacks and beverages

-Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

-Greet aircraft on tarmac

Experience:
-Strong computer and typewriting skills
- Strong proofreading skills to ensure accuracy in written communications
- Experience in calendar management to schedule appointments and meetings
- Knowledge of event planning principles for organizing company events
- Ability to perform order entry tasks accurately and efficiently
- Excellent customer service skills to provide assistance to clients and visitors

If you are a detail-oriented individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you.

Please note that this is not an exhaustive list of responsibilities or qualifications associated with this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Walking short distances

Position Type and Expected Hours of Work

40 hours per week

10 hour shifts 8am - 6pm, Four days a week

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• Every weekend

Ability to Relocate:

• Galveston, TX 77554: Relocate before starting work (Required)

Work Location: In person

Salary : $15