What are the responsibilities and job description for the Tech Support Representative position at IT Solution Services?
Overview:
We are seeking a Technical Support Specialist to join our team. This is an entry level position, with minimal experience required.
Responsibilities:
- Provide technical support and troubleshooting assistance to users
- Respond to incoming support requests via phone, email, or ticketing system
- Diagnose and resolve technical hardware and software issues
- Collaborate with other IT team members to escalate complex issues
- Document all support interactions and solutions in ticketing system
- Assist with software installations, updates, and configurations
- Maintain accurate records of hardware inventory and software licenses
Job Types: Full-time, Part-time
Pay: $20.22 - $24.35 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Tuition reimbursement
People with a criminal record are encouraged to apply
Ability to Relocate:
- Altoona, PA: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
