Virtual CIO

About Us:

IT Solutions Consulting is a full-service Managed Service Provider (MSP) with 25 years of experience providing IT support and services in Philadelphia, PA, and the surrounding region, and has an immediate need for an experienced virtual Chief Information Office (vCIO) to join our dynamic and growing team.
As members of the Employee Stock Option Plan (ESOP), IT Solutions’ employee-owners live our core values of:

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Client Success is Our Success

• Ownership Thinking
• Passionate Problem Solving

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Ideal Candidate: *

The vCIO provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps.
Reporting to the Director of Client Strategy, the successful candidate will work strictly with client decision makers, within a dedicated territory, to oversee on-boarding, upgrade, refresh, or implementation projects; devise strategic planning and technological recommendations that facilitate efficiency improvements and growth; and provide overall account management functions.
As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the vCIO position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills. A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be able to work with limited supervision and have strong written and verbal communication skills.

Requirements:

• Minimum of 5 years in IT account management or technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices
• Serve as trusted technology advisor responsible for defining and directing IT strategy for distinct client list
• Ability to balance client account priorities with company’s internal business processes
• Engage in IT budget planning and management of day-to-day IT operations
• Responsible for all aspects of accurate client invoicing
• Perform IT risk planning and implement management strategies to improve overall security posture
• Strong customer service skills and ability to work with a variety of businesses, technologies, and personalities
• Ability to set and follow through with expectations of C-level contacts via effective verbal and written communication
• Strong presentation skills both in-person and virtually using MS Teams
• General understanding of on-premises and cloud-based networking environments
• General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.)
• Proven ability to set and manage client expectations
• Excellent time-management and prioritization skills
• Ability to work independently with limited supervision
• Ability to manage multiple client accounts
• Primary client advocate ensuring client satisfaction and client retention
• Ability to stay current with the latest technology trends, shifts in the market
• Proficient in a client-facing role with commitment to outstanding service and support
• Ability to manage c-level and senior level relationships with medium and large organizations
• Working knowledge and understanding of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, public cloud platforms (Azure, AWS, etc.)
• Ability to document technical environments in a consistent and organized fashion
• Ability to follow established processes to produce standard results
• Reliable transportation and valid driver’s license
• Ability to work as a manager on duty as part of an on-call rotation

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Communications, Computer Science, or related
• IT-related certifications such as Microsoft Certified Professional
• Working understanding of Information Technology Infrastructure Library (ITIL) framework

Experience:
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Compensation Package:

ITS offers a full benefits package, including:

• Medical, prescription and vision, with premium for individual employee paid entirely by the company
• Dental
• Paid holidays and vacation
• 401K/401K Roth with matching
• Employee Stock Ownership Program
• Company paid life insurance, long term and short-term disability insurance
• AFLAC
• FSA for medical and dependent care
• Wellness Program including gym membership discount at first-rate facility within walking distance of the office
• Tenure and Performance-based bonus
• Travel reimbursement

Job Type: Full-time

Work Location: Multiple Locations