What are the responsibilities and job description for the Finnish Key Account Manager position at iTalent PLUS?
Our client, an iGaming operator is looking for a Finnish Key Account Manager to join their team.
You'll be responsible for:
- The Key Account Manager will be responsible for cultivating and developing relationships with customers and serves as a trusted person to reach targets
- Managing a portfolio and retain customer relationship
- Ensure that our customers receive the highest level of attention by offering the right approach
- Handle customers’ day-to-day queries, including out of hours, when necessary, to provide the best possible service
- Maintain regular contact with customers through a variety of channels (chat, phone, email, WhatsApp)
- Reach out to customers proactively who are on the lapsed report and reactivate dormant accounts
- Identify players who have high potential and upgrade these customers when necessary
Job requirements
You’ll need to have:
- Previous experience with online gaming field in sales or as a VIP account manager
- Highly analytical and self-motivated with the ability to work independently
- Excellent communicator with a 'Yes, we can attitude'
- Self-motivated with the ability to work independently
- Friendly and positive communicator
- Fluent in English & Finnish language, both written and spoken
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