Agile Coach with SPC License & SAFE Coaching - 100% Hybrid - Contract

Agile Coach with SPC License & 2 years of SAFE Coaching is a must

100% Hybrid – every Wednesdays is must visit to the Dallas office

Location: Dallas, TX

8 months plus extension

2 rounds of interview

Job Summary:

Responsible for resources to deliver complex and large strategic programs. Builds effective relationships with global stakeholders and government/governance bodies.

Responsibilities & Planning

• Inputs into strategic business cases
• Plans large scale and/or complex programs often leading multiple functional teams (internally and externally) to deliver strategic business cases Stakeholder Management
• Works extensively with internal and external global stakeholders and likely to work with government/governance bodies to build effective relationships Communications
• Has multiple communication responsibilities for: i.e. local, global and external government and governing bodies communication and engagement risk Management
• Complex and reputational risk management spans projects, strategic, government and governing bodies where required
• When faced with issues applies lateral thinking and analyses available information to solve complex problems project/Program Delivery
• Responsible for delivery of company wide/regional strategic programs, will mentor more junior program managers Resource Management (people, finances etc.)
• Responsible for resources to deliver complex and large strategic programs and budget management/controls Chief of Staff (CoS in addition to the above may have extra responsibilities)· Responsible for coordinating Functional Leadership agendas, drafting functional and cross-functional communications, tracking functional projects and carrying out activities to maintain leadership team cohesion
• May also be involved in functional FP&A budgeting, reporting and analysis activities
• May represent E-team leader in meetings
• Member of leadership team customer Care (For employees working in Customer Care and Experience):
• Manages implementation of unique customer solutions provided guidance to stakeholders on solution and process
• Develops unique program and project plans to manage implementation and determine best practices for new and/or unique products
• Meets with and presents to customer and internal executive stakeholders
• Manages internal company wide stakeholders on project teams, holds them accountable for meeting commitments while optimizing process and documenting changes
• Has an in-depth technical knowledge of all Client products/processes and assists in implementing new ones
• Resolves complex issues and escalations independently at all levels
• Leads cross-functional process development and documentation
• Documents lessons learned and drive changes with stakeholders HIRING MANAGER
• 10 years experience preferred
• Diploma to a Bachelor's Degree preferred
• Managing Successful Programs Foundation certification preferred