What are the responsibilities and job description for the Field Service Technician position at ITW?
Company Description
North Star Imaging (NSI), is a global organization that designs, manufactures, sells and services 2D digital and radiography and 3D computed tomography equipment. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.
NSI is part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.
Job Description
The NSI Field Service Technician provide world class service / technical support, troubleshooting, repair, and servicing of industrial X-ray equipment. Products include industrial X-ray equipment, electrical/electronic control, PC, PLC, and motion controls.
- Travel to customer sites for preventative maintenance, troubleshooting, repair, installations as well as emergency service, up to 80% travel required.
- Ensure that all customer concerns are addressed, and the appropriate follow-up is taken.
- Provide customers with timely updates regarding ETA onsite, required materials / supplies for preventive maintenance.
- Assist manufacturing with system integration and installations.
- Train customers in basic operation and maintenance when applicable.
Qualifications
- Specialized technical training, Associate Degree in a technical field is an advantage
- A minimum of 3 years relevant experience
- Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
- Ability to interpret schematic and electrical diagram
- Expertise in using electronic test equipment such as oscilloscopes and multimeters.
- Ability to manage service schedule that results in timely service for customers.
- Strong customer service/communications skills with a high level of professionalism.
- Experience with resolving technical issues in a highly sensitive / secure environment.
Additional Information
Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy competitive compensation and generous benefits that includes health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a generous tuition reimbursement program.
All your information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
