What are the responsibilities and job description for the Inside Sales Specialist - Service position at ITW?
Company Description
* SMART PEOPLE * SMART IDEAS * SMART CHOICE
A thriving environment for learning, innovation and growth.
Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.
Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.
By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.
Job Description
Primary Objective:
To provide quoting and order processing for service parts, aftermarket components, and factory service products. To process those quotes and orders in a timely fashion that adhere to MTS business strategies and in content sufficient to meet the needs of internal, external, domestic, and international customers.
Collaborates with Service Sales Specialist and Inside Account Manager in sales activities for assigned regions to help achieve volume and growth objectives.
Areas of Accountability:
- Evaluates request and assists customers and Field Service Engineers (FSE) in product selection and as appropriate recommends additional or alternative parts/services to simplify or enhance the repair or maintenance process.
- Communicates in a prompt and professional manner both orally and through appropriate written means be it letter, fax, or Email.
- Quotes price and/or delivery on repair parts, spare parts, in-house calibrations, aftermarket components, routine maintenance parts, and factory repairs including exchange and remanufacturing programs. Provides formal quotation to customer for items quoted when required.
- Assumes ownership of problems arising from differences between requested/quoted delivery and planned availability. Works with customer, FSE, salesperson, as appropriate to resolve issue quickly and efficiently.
- Determines whether incoming orders require emergency or non-emergency processing. Works with inventory and manufacturing to meet emergency requirements.
- Processes order using SAP Pick & Ship process. May also use simple project orders when required. This includes P.O. review, order confirmation, etc.
- Initiates communication with purchasing and manufacturing to establish proper costing on new part numbers. Creates or extends material numbers in SAP to facilitate Pick and Ship processing methods.
- Effectively uses corporate tools to perform job; SAP, Salesforce.com, CRM, Excel, etc.
- Performs assigned administrative responsibilities in a timely, accurate, and efficient manner.
- Provides feedback to Product Management on pricing issues relative to current SAP data.
- Leads assigned opportunities through the Sales Pursuit Cycle independently or in conjunction with assigned Service Sales Specialist (SSS) and Inside Account Manager (IAM). Working to achieve Sales order volume goal, Performance Based Goals/Strategic goals and Territory goals. Keeps supervisor informed of progress against targets, and any potential issues that would affect plan achievement.
Qualifications
Qualifications
- BS degree plus 3 years related experience, or Two year vo-tech certificate and 7 years relevant experience, or Eleven years relevant experience, and demonstrated technical/product aptitude.
Preferred Qualifications
- Knowledge of Salesforce, SAP-CRM (or similar)
- Solid knowledge of MTS products and services.
- Basic understanding of test technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.
MTS is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, MTS is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
