What are the responsibilities and job description for the Market Area Project Leader position at ITW?
Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Job Description
POSITION PURPOSE:
The Market Area Project Leader is the key liaison between Hobart Service and key installation, distributors, and rep groups. This individual should have 2-4 years of experience in the commercial food equipment industry. Should have a fundamental knowledge of electrical, mechanical, HVAC, and steam systems. Should have excellent customer service skills and be able to prioritize tasks. Responsible for coordinating the support of applicable trades to provide installation quotes to the sales rep group in a timely manner and to help ensure the successful installation of new equipment. Additional responsibilities may include the management of planned work schedules such as preventive maintenance or new equipment rollouts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Complete site visits and quotes as requested daily and or weekly independently or with the consultant of a third-party trade.
Schedule and coordinate installations between customers, office, technicians, and third-party trades.
Attend conference calls and CRM reviews for large installs to assure customers projects are progressing properly.
Review CRM to see which quotes have updated to opportunity closing soon and act on these notices.
Verify and keep record of available inventory in local warehouse
Review, approve, and submit third-party trades invoices for payment.
Communicate and coordinate site visit requests from the Customer Care group in Ohio.
Attend meetings and answer customer questions on equipment prior to a purchase.
Proactively handle all customer questions and requests.
Follow up with customer, dealers and rep groups on previous quotes and manage expected sold dates, highlighting and mitigating risk.
Back up for rep group completing quotes and site visits on an as needed basis.
Estimate and build bid requests for dealers bidding on mass scale projects or customers
Management of planned work schedules such as preventive maintenance, equipment rollouts & installation projects.
Qualifications
What you’ll bring to the table:
- High School Diploma or GED and 3 years of relevant experience in sales, customer service, or equipment installations
- Strong working knowledge of Microsoft Office applications
- Project Management Professional (PNP) certification is a plus.
- Strong organizational, project management, problem solving, & influencing skills
- Experience dealing directly with customers.
- Experience in the foodservice industry.
- Knowledge of commercial food equipment.
- Knowledge of restaurant, hotel and institutional kitchen operations.
- Excellent verbal and written communication skills.
- Must be comfortable to interface with multiple groups of people, develop positive relationships and partnerships.
Travel:
25-50% of time spent out of the office
Additional Information
Why work for us?
- Competitive pay
- Great insurance options with low premiums
- Paid vacation and holidays
- 401K with company match
- Extensive on-the-job, online, and classroom training
- Service vehicle, uniforms, and safety equipment provided
- Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [email protected] to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
