Sales Coordinator

ITW Description:

Illinois Tool Works Inc. (NYSE: ITW) is a diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. ITW, with approximately 14.8 billion dollars in global revenues, operates 7 major segments with businesses in 55 countries that employ approximately 48,000 women and men. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 active patents.

Position Summary:

The Sales Coordinator– Seats and Motion will be based at our sales office in Troy, MI, with the ability to work remote. This role is integral as part of the North America Sales team (3 Account Managers and Sales Manager); responsible for supporting the sales and customer service administration, planning, organization, and automation including managing the sales database for the major OEM customers and Tiers. Assists with the administrative services of sales.

Essential Responsibilities:

• Maintain database of Open / Sold / Target project activity for Sales team (Growth Tracker).
• Maintain Sales Files with input from Account Managers and Sales Manager. Includes collaboration with Finance to maintain accuracy.
• Partner with ITW Seats & Motion Operations to finalize quotes for existing and new products.
  • Create and maintain project sheets
  • Set up new customers in collaboration with Finance
  • Complete customer forms as needed with support from Account Managers
  • Review purchase orders for accuracy against quote and resolve anomalies with management
  • Review incoming RFQ’s for all pertinent information (p/n, vehicle information, pcs used per vehicle, quote deadline)
  • Develop and maintain a system to record information on previous and future quoted parts for price history
  • Work with Operations on Pre-production orders
• Maintain Customer Portals:
  • Administrator of most customer online portals (create new accounts for colleagues)
  • Upload and update ITW quality certificates
  • Check news on a quarterly base (e.g. new supplier guidelines) and distribute updates to the effected departments internally
  • Upload quotations if required during a quote process
• Coordinate planning of Monthly Project review meetings and maintain project notes with input from Account Managers and Engineers
• Analyze shipping data and reconcile forecast to increase forecast accuracy
• Update Sales data with IHS vehicle forecast data monthly
• Support sales to distributors for RFQs, Quotes, samples, forecast, etc
• Gather all necessary documents needed for proper award of new business including, Quotes, PO’s, Nomination letters, program confirmation, & piece/ Vehicle info. Maintain proper monthly audit documents on SharePoint site for each new award.
• Analyze incoming PO’s for pricing, terms, p/n’s, customer contact information. Compare to quotes and work with customer to correct any outstanding items.
• Support Sales Manager in the compilation and draft Annual Plan/Long-Range Plan documents for presentation to Commercial Leader
• Assist with preparing for Customer on-site events
• Collaborate with Account Managers in the preparation of documents, sample kits, presentation for OEM/Tier tech shows and customer meetings
• Develop and maintain relationship with key buyers, along with Acct Manager, as assigned to better understand ITW’s business opportunities
• Other tasks and duties as assigned

• High school diploma or GED required
• 2-3 years of experience working perferred
• Ability to interact with customers who are often senior purchase contacts and engineering professionals and co-workers on global level
• Some travel may be required with US.
• Skills should include, but are not limited to:
  • Advanced proficiency within the Office 365 software package, especially PowerPoint presentations and Excel Formulas with linked spreadsheets
• High level customer interaction skill-set
• An aptitude to multi-task while maintaining utmost accuracy
• Ability to exercise discretion and independent judgment and the flexibility to adapt to global conditions such as currencies, language barriers, and work hours related to time-zone differences
• Project management skills
• Excellent Customer Service and good communication skills
• Strong organizational skills

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.