What are the responsibilities and job description for the Customer Service position at IUC?
Job Description & related information:
The Customer Service Representative is responsible for taking utility service-related calls (electric, gas, water, sewer). Call types include billing and payments, new account set up, utility emergency calls, and any other utility inbound call. The CSR supports and communicates with emergency personnel.
Healthcare contribution and 401K program are available for fulltime employees.
Eligible to work from home after required training is completed.
All equipment provided.
$75.00/month remote wi-fi reimbursement.
$25.00/week transportation reimbursement during training.
Required Skills/Qualifications:
Experience as bank teller or work in Accounts Receivable required.
Experience working in the utility industry (power, water, sewer, gas) preferred.
Must have at least 1 year of customer service call center experience.
Must have excellent written and verbal skills.
Must have demonstrated experience with multiple screens/software programs.
Must be able to communicate effectively with individuals at all levels of an organization.
Must be highly organized, and able to multi-task.
Must work quickly and efficiently while following pre-set procedures.
Must have experience using Outlook/MS Office.
Must pass drug and alcohol screenings.
Education and Experience:
High School Diploma or GED.
50 WPM.
Work Remotely
- Yes (after required training in Marietta office)
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
Experience:
- utility experience (gas, power, water): 1 year (Preferred)
- banking or accounts receivable: 1 year (Required)
Work Location: Hybrid remote in Marietta, GA 30060
Salary : $16 - $18