What are the responsibilities and job description for the Help Desk Support position at Ivory Systems?
Job Title: Help Desk Support
Location: Mercerville, New Jersey
Job Description:
- Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
- Documents, tracks and monitors the problem to facilitate a timely resolution.
- Relies on established guidelines and instructions to perform daily job functions.
- Works under immediate supervision.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Experience required:
- 6 to 8 yrs in relevant field.
Education required:
- Associate's degree in a related area
Job Types: Full-time, Contract
Salary: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
Yes
Ability to commute/relocate:
- Mercerville, NJ: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 3 years (Preferred)
Work Location: One location
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