Assistant Vice Chancellor for Enrollment Services and Student Success

The Assistant Vice Chancellor for Enrollment Services and Student Success reports directly to the Campus Vice Chancellor for Enrollment Services and Student Success. The Assistant Vice Chancellor will provide leadership in functional areas as assigned by the Campus Vice Chancellor for Enrollment Services and Student Success. As the Assistant Vice Chancellor for Enrollment Services and Student Success of the campus, the Assistant Vice Chancellor supports the Vice Chancellor of Enrollment Services and Student Success in providing leadership that enhances the campus’ overall student experiences, from enrollment planning and management to student support and development. The Assistant Vice Chancellor assists with strengthening relationships with collegiate and K-12 educational institutions and community organizations, improving cross-functional teamwork in support of retention and educational achievement, and establishing additional progressive strategies for advancing continuous quality improvement efforts in an environment that promotes and values diversity and recognizes the various needs and services required for a diverse student body. This position will work closely with the Campus Vice Chancellor for Enrollment Services and Student Success and appropriate System Office leadership to establish strategies coordinated with statewide efforts in key areas of focus (recruitment, enrollment, completion, retention, and student success). Assists the Campus Vice Chancellor for Enrollment Services and Student Success with providing vision, leadership, coaching, and direction to all enrollment services and student success staff for the delivery of enrollment management and student development and success initiatives. Leads strategy development, implementation, and measurement of Enrollment Services and Student Success projects as assigned by the VCES/SS; Co-supervises director’s of Enrollment Services and Student Success; Represents the VCES/SS, as needed, at internal campus, service area, and statewide meetings and events; and Represents the VCES/SS, as needed, at external community meetings and events. ENROLLMENT SERVICES In collaboration with the Campus Vice Chancellor for Enrollment Services and Student Success: Provides vision, leadership, coaching, and direction to all enrollment management staff (Express Enrollment Center, Financial Aid, Student Records, Admissions/Recruitment, and other departments as assigned) for the delivery of enrollment management initiatives. Designs and implements an enrollment services plan to successfully meet the campus-level metrics for revenue-generating enrollment, leading to completion, retention, and student success which includes systematic and efficient handling of prospects and applicants, and communication with and recruitment of both leading to enrollment conversion. Coordinates recruitment communications with Systems Office. Develops, implements, and evaluates a comprehensive enrollment management plan which includes recruitment and outreach initiatives, student success strategies, and program opportunities leading to transfer and/or completion (in collaboration with VCAA and Assistant VCAA). Develops and implements intentional and inclusive recruitment initiatives aligned with the College’s strategic plan. Collaborates with campus and systems level leadership to foster relationships with K-12, workforce, and other community partners; develop an inclusive and safe environment that promotes and values diversity; and to meet the needs of the Campus and College in the execution of the College mission and vision. Establishes a system of communication aligned with Systems Office effort with prospects, inquiries, applicants, and registered students that builds strong and lasting relationships, ensuring consistency with existing statewide recruitment and retention efforts. Develops a contact management recruitment strategy that utilizes the client relationships management tool (CRM), social networking and other forms of communication to recruit students, ensuring consistent efforts with other ongoing statewide outreach initiatives. Prepares and submits short- and long-range lead generation and conversion goals as part of the overall strategic planning process; monitors outcomes and analyzes data for continuous improvement. Collaborates with the Campus Vice Chancellor for Enrollment Services and Student Success, leads professional development training opportunities for recruiters to assist in reaching individual lead generation and conversion goals. Collaborates with the Campus Vice Chancellor for Enrollment Services and Student Success, ensures compliance, including preparing and submitting reports, with College policies, procedures, and requirements established by legal statutes, board policies, and administrative decisions; interpret and enforce external agencies regulations, policies, and practices (Department of Education Title IV, FERPA, etc.) Serves on local and statewide committees associated with job functions, or representing the College as needed. Provides real-time recruitment/conversion reports consistent with those shared with college leadership at other campuses and Systems Office. STUDENT SUCCESS In collaboration with the Campus Vice Chancellor for Enrollment Services and Student Success: Leads the design, implementation, and assessment of a student success plan to successfully meet the campus-level metrics for student retention and completion. Plans, organizes, and administers all student development programs and services in concert with the College’s mission, purposes, and resources with special emphasis on student retention, completion, and student success goals. Works collaboratively with the Vice Chancellor for Academic Affairs and the Assistant Vice Chancellor for Academic Affairs to develop, implement, and evaluate a comprehensive enrollment management plan which includes recruitment and outreach initiatives, student success strategies, and program completion for graduates entering the workforce or transferring to a four-year institution. Provides campus leadership that supports the academic mission of the College, fosters student development, and promotes collaboration among multiple departments through extra-curricular and co-curricular activities. Serves as the Campus advocate for students and ensures students’ voices are heard and given value within the institution. Provides leadership and vision to ensure successful delivery of services in the functional areas of student support services, which include advising, disability support services, judicial affairs and Title IX, student life, leadership and development, wrap around services, mentoring and coaching, counseling, and other non-instructional programs and services. Adheres to the Council for the Advancement of Standards in Higher Education (CAS) guidelines. Collaborates and develops an inclusive and safe environment that promotes and values diversity with other campus leaders and Systems Office staff. Collaborates with campus leaders and System Office to lead professional development training opportunities for student success staff and other campus employees to assist in meeting retention and completion campus metrics. Collaborates with campus leaders and System Office to ensure compliance, including preparing and submitting reports, with College policies, procedures, and requirements established by legal statutes, board policies, and administrative decisions; interprets and enforces external agencies regulations, policies, and practices (Department of Education Title IV, FERPA, Clery Act, Title IX, etc.) Serves on local and statewide committees associated with job functions, or representing the College as needed. Provides real-time persistence and retention reports consistent with those shared with college leadership at other campuses and Systems Offices. In collaboration with the Campus Vice Chancellor for Enrollment Services and Student Success: Assures assessment of functional area needs, investigates and develops alternative strategies, establishes priorities and goals, recommends implementation activities, and evaluates progress. Oversees the development and administration of budgets for each functional area, and determines priorities for expenditures. Serves as a model for strong leadership, develops and supports the Campus culture of team collaboration and commitment to delivering high quality services and outcomes by being student- and employee-centered. Builds and sustains a process-managed organization and culture that delivers measurable value for the organization by targeting efficiency and cost optimization in functional areas. Collaborates with other cabinet members to implement the College strategic plan across the campus service area. Executes strategic initiatives and resource allocation at a local level to achieve college-wide and campus-level metrics. Creates and maintains an environment where planning, development, and delivery of services for students occur in a creative and effective manner that fosters cultural and global awareness. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. SUPERVISION RECEIVED: Campus Vice Chancellor for Enrollment Services and Student Success SUPERVISION GIVEN: Enrollment Services and Student Success staff Master’s degree from a regionally accredited college or university in student personnel, counseling, adult or higher education, or related discipline is required. Three to five years of progressive leadership experience in a comprehensive student affairs unit is required. Community college experience is desired. Demonstrated project management skills to oversee several projects concurrently and meet deadlines effectively. Knowledge of managing student related data and reporting. Must be adept at resolving individual and group conflicts. Must have excellent written and oral communication skills. Proven ability to identify key issues and to carry forward an idea or project from conception to execution. Track record of thinking conceptually and mastering complex subject matter quickly. Good judgment, discretion, tact and the ability to work easily with senior leaders within the higher education, charitable, government, and business sectors. Ability to partner well with colleagues both in and outside of the organization. Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights. Ivy Tech is the largest singly accredited community college system in the nation. Offering services to the entire state of Indiana, we’re here to educate, motivate, and inspire students every day. We do that by featuring some of the most advanced technologies and training facilities, making higher education accessible through more affordable tuition, and providing smaller class sizes for more individualized attention. By sharing our joy of learning, we hope to ignite the curiosity and passion in our students that will help them discover their greatest potential. We’re highly collaborative, with a friendly and helpful culture that is very different from a four-year college. Innovation is another value that sets us apart — we are always looking for ways to make things better for our students, faculty, and staff. One of our key goals is to foster creativity and innovation in employees. More than anything, you’ll find yourself inspired each day by the camaraderie, positivity, and dedication that surrounds you at Ivy Tech.