What are the responsibilities and job description for the Support Technician I position at Ivy Technology?
Support Technician I
Built on a foundation of executional excellence and innovation, Ivy Technology (Ivy) is a leading provider of aftermarket lifecycle solutions for electronic equipment. With more than 3,500 employees across the globe, Ivy provides aftermarket repair and logistics services to some of the world’s leading consumer electronics, telecommunications, network equipment, internet-of-things, and medical device manufacturers. Ivy has a global footprint across four continents, is headquartered in Dublin, and has key sites in Poland, Hungary, Malaysia, China, Canada, and the United States.
We are seeking an IT support technician who provides technical support to end-users for PC, server, hardware, or software applications.
Key accountabilities:
- Interacts with supplier/service provider.
- Monitors asset inventory.
- Verifies back up, daily check list, account maintenance.
- Participates in and/or leads site specific small projects.
- Mentors level I employees.
- Performs other duties as assigned.
Essential Skills, Knowledge & Experience:
- Technicial training and / or associates degree in computer science / enginerring (network more certification or equivalent)
- Project team member/PMO requirements.
- Leadership/mentoring.
- In depth knowledge of Ivy baseline apps, A more and network more.
- Ivy processes (CMR, etc..)
- Escalation procedures.
- Ability to work well with others.
- Knowledge of computer operating systems, hardware, and software.
- Analytical thinking skills.
- Knowledge of engineering science and technology.
- Attentive to detail.
- High level customer service skills.
- Excellent verbal communication skills.
- Aptitude to learn quickly
- Ability to adapt and perform in a fast-paced mission critical environment
- Some travel may be required and rotating shifts
- Must be a good listener with ability to translate complexed technical issues in layman’s terms to non-technical shareholders
Nearest Major Market: Louisville