What are the responsibilities and job description for the Account Manager position at IWCO Direct LLC?
At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It’s about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.
IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.
If you’re thinking of a new career, every day at IWCO we’re about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs – not to mention the opportunity to work with the most talented people in marketing who’ll challenge you and help you become better every day.
Overall Summary:
The Account Manager coordinates and manages direct mail programs for large volume and high-profile direct mail accounts.
Primary Duties/Responsibilities:
Oversee, plan, and implement client programs; execute in accordance with procedures and monitoring to ensure timely delivery and customer satisfaction.
Guide clients with expertise and value-added information.
Provide accurate and timely feedback to internal and external partners on /account development, schedule maintenance, production, mailing, pricing and billing requirements.
Strategize and inform regarding production opportunities and challenges; to alert customers on issues that may adversely impact successful job completion.
Integrate, plan and collaborate with teams throughout IWCO.
Prepare and communicate with client and internal departments to ensure all direct mail programs satisfy postal regulations.
Recommend alternate solutions that maintain internal controls; organize and facilitate meetings, negotiate and partner to drive efficient resolutions for internal and external improvements.
Proactively manage jobs and projects to ensure all critical milestones and deliverables achieve desired results.
Department-related project involvement as necessary.
Perform other (or other related) duties as applicable or assigned
Required Skills/Abilities/Competencies:
Ability to partner and build solid business relationships.
Highly organized and detail-oriented; extensive visual proofing ability.
Ability to effectively collaborate and communicate with all levels within and outside the organization.
Ability to prioritize in a fast-paced environment while maintaining accuracy.
Strong verbal and written communication skills.
Adept at learning multiple systems and highly technical processes and procedures in a remote working environment.
Collaborative and committed; quality driven.
Education and Experience:
Business or related degree preferred; technical disciplines a plus.
3 years’ Account Management experience preferred; in the direct mail, lettershop, print, and/or fulfillment industry advantageous.
Computer proficiency in Microsoft Office Suite software, especially Excel.
Physical Requirements:
Ability to work 8 hours consecutively.
Prolonged periods of sitting at a desk and working on a computer.
Occasional travel as required; up to 10% of time.
- Ability to pass pre-hire drug screen and background check.
IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.
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