Operator III

At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It’s about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.

If you’re thinking of a new career, every day at IWCO we’re about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs – not to mention the opportunity to work with the most talented people in marketing who’ll challenge you and help you become better every day.

Overall Summary:

The Operator III is technically advanced at operating specific direct mail equipment. They perform Make Readies, minor adjustments and/or repairs on the equipment. They utilize a high level of proficiency to obtain quality and quantity goals according to customer specifications and standard operating procedures.

Primary Duties/Responsibilities:

·         Set-up, operate, and maintain department machinery.

·         Interpret job specs and component orientation: verify finished product meets customer specifications. 

·         Complete daily production tracking; update Hourly tracking boards and promptly provide detailed explanations of issues to Leaders and Technical Support Team. 

·         Perform quality pulls to verify job specifications and ensure the overall quality expectations are met.

·         Perform Make Readies/Setups.  

·         Identify root causes that impact productivity and quality goals.

·         Troubleshoot machine issues and make adjustments when necessary.

·         Lead 2 Operator in duties to meet daily standards for quality and productivity. 

·         Perform daily maintenance start-up checklist.

·         Perform file changes.

·         Load and unload forms; maintain adequate supply of materials at the machine.

·         Perform routine maintenance functions to ensure machine efficiency.

·         Partner with the Equipment Technicians to maximize run speeds and set up times.

·         Acts as a subject matter expert (SME) to help design products for the department machinery.

·         Train team members to advance their skills, enhance team flexibility and assist the Team Lead as needed. 

·         Conduct smooth transition between shifts; gather pertinent information to avoid interruption to production.

·         Maintain a clean and safe work area.

·         Perform other duties as applicable or assigned.

Required Skills/Abilities/Competencies:

·         Determine proper registration through the use of templates and visual inspection. 

·         Strong oral and written communication skills.

·         Basic computer skills preferred.  

·         Detail-oriented and ability to prioritize tasks.

·         Team player and ability to train others.

·         Highly technically inclined and ability to operate direct mail equipment.

Education and Experience:

·         High school diploma or equivalent.

·         High Speed inserting experience required, preferably to include 4 color Read/Write (Condor). 

·         1 year of experience working as the lead operator on the EPIC required.

·         1 year of Roll to fold bindery or inline finishing experience. 

·         1 year of Affix/Inkjet experience.  

·         Lean manufacturing experience and/or quality control training preferred.

·         Previous safety training or participation on a safety team a plus.   

Physical Requirements:

·         Ability to work 12-hour shifts, rotating 3 or 4 days per week including weekend rotations.

·         Ability to work overtime when needed.

·         Standard climate-controlled production environment; exposure to loud noise (PPE is provided).

·         Ability to lift, carry and push/pull up to 35 pounds.

·         Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 12 hours.

·         Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching.

·         Lower extremity motion requirements: reaching.

• Ability to pass pre-hire: physical, drug-screen, and background checks

IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law.